Irada Mammadova Email & Phone Number

Baku, Azerbaijan

Founded and launched a successful e-commerce store specializing in beauty products, catering to a niche market of high-quality, natural skincare and cosmetics.Conducted extensive market research to identify consumer preferences and trends, leading to the selection of unique and sought-after beauty brands and products for the store's inventory.Managed all aspects of the business, including product sourcing, inventory management, marketing, and customer service.Implemented a user-friendly and visually appealing website design, optimizing the online shopping experience and increasing conversion rates by 30%.Successfully expanded the product line based on customer feedback and demand, introducing new beauty brands and product categories to the store's portfolio.Managed a team of three employees, providing leadership, training, and motivation to foster a collaborative and efficient work environment.

Baku

Assisted customers with ticket purchases, trip planning, pricing and scheduling. Confident user various Global Distribution Systems (GDSs), including Galileo, Amadeus, Gabriel and Sirena.Collaborate within team to coach, mentor, and provide constructive feedback to improve service levels.Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirementsUsed positive telephone service techniques and act on special customer requests.B2B and B2C sales

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Tourism And Hotel Business