Irene Caputo Email & Phone Number

Amstelveen, Olanda Settentrionale, Paesi Bassi

•Developing and implementing marketing programs that target specific channels to promote services or products•Creating marketing plans, staying up-to-date with the latest digital trends•Coordinating campaigns within the marketing team and with the partners

Amsterdam, Olanda Settentrionale, Paesi Bassi

• Assisted organizationing entry management• Advised on status of deliveries and acting immediately on solving problems• Offered customer a solution by telephone and by email in French and Italian • Handle complaints: Organizing credit notes or product change• Collaborated with sales, logistics, finance and other internal shareholders

Osimo, Marches, Italy

• Assisted organization of daily agendas by taking appointments with authorities and potential customers• Organized workshops, conferences, and gastronomic events providing logistic support authorization, online webinars, catering assistance)• Responsible for market analysis and identification of food products, commercial agreements, distribution channel and customer service

Osimo, Ancona, Italy

• Founded and promoted the association by networking and creating opportunities to ensure growth• Organized workshops, conferences and events, including logistic support (catering, authorizations, presentations)• Managed groups to design and implement ideas and coordinate activities (calendars, promotions, flyers)• Created and maintained an overview of all projects and resolved issues and roadblocks on an on-going basis

Osimo, Marches, Italy

• Collaborated with VP of Sales in day to day activities• Managed agenda, travel, facilities, video conferences for VP• Identified new business opportunities through calls, networking, marketing and prospective database leads

Amsterdam Area, Netherlands

• Provided exquisite customer assistance and advice of a limited portfolio • Business, through the direct collaboration and communication with technical, sales and marketing departments, and created up-selling and cross-selling opportunities • Enhanced English and French language skills through daily use and immersion

Osimo & Ancona, Italy

• Accountable for Client Representation, liaising and working with reputable clients such as Esfera Energia, MAC and Tea Natura• Project coordination of marketing activities, including arrangements for trade fares, contact with creative agencies, control and editing of copy, arranging translations of marketing material from Italian to English, and drafting marketing strategies with set budget targets.

Camerano, Ancona, Italy

• Instrumental in assisting Italian and foreign customers in the purchasing and post sales processes, including data order entry, logistics coordination, goods replacement and delivery assurance • Followed up new customer leads, offering quotations and providing samples

Numana, Ancona, Italy

• Assisted foreign customers in the purchasing process, like invoicing a logistics coordination • Drove and investigated new sales leads in order to ultimately make an initial sale, going through stages such as cold calling, providing samples and making quotations

Loreto, Ancona, Italy

• Assisted CEO, planned daily agendas, searched and booked best travel solutions (hotel, flights…), solved CEO organizational issue (business lunch, client gifts..)• Coordinated and instructed creative teams and used critical thinking to break down problems, evaluate solutions and make decisions.• Attended meetings, took notes and tracked action items• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation

Edinburgh, United Kingdom

• Managed, planned, scheduled and delivered training to New Starters, and revised material in alignment with changing business needs and policies • Evaluated and reviewed New Starters, identified training needs and assessed performances, liaising with Team Leaders to ensure appropriate development

Edinburgh, United Kingdom

• Sold software, processed orders, received customer calls, handled customer queries and requests• Resolved customer complaints

Degree In Political Sciences, Economics, 106/110

Activities and Societies: Economics, statistics, LawTitle of thesis: ‘Women entrepreneurs’

Education record

Referral Marketing

Education record

Mindfulness Coach for children and adults

Nonviolent Communication Course

Website Link: www.cnvc.org

Customer Service Support/Call Center/Teleservice Operation

Sales and Customer Care Course

Selling Skills And Sales Operations

16 hours course

Certificate Train The Trainer

Training to train employees in customer service skills

International Trade Certificate, 87/100

82 month course organized by Apindustria Ancona – Macerata (Italy), 120 hour internship in ‘Manas S.p.A.’ (Shoe firm)

Euroconsultant Certificate

4 month course organized by ITEA (Institute of the Third World, Europe and America)

High School Diploma In Languages (English, French And German)

School Diploma awarded by «Benincasa» School of languages, Ancona (Italy)