Irene Duffy Email and Phone Number

Expertise in creating/analyzing spreadsheets, seeing patterns in data, understanding and interpreting data, and supporting internal/external customers to make business decisions. Able to see the "big picture", understand the implications of decisions and solve problems based on the data.

* Created and implemented key indicator performance reporting and supporting analytics which synthesized the data into manageable pieces and highlighted critical areas for improvement. This data led to changes within customer organizations which helped to reduce cost and improve quality.* Designed process improvements and automation that increased the efficiency, timeliness and accuracy of customer program deliverables by 15% - 20%.* Designed and implemented value based strategy… Show more * Created and implemented key indicator performance reporting and supporting analytics which synthesized the data into manageable pieces and highlighted critical areas for improvement. This data led to changes within customer organizations which helped to reduce cost and improve quality.* Designed process improvements and automation that increased the efficiency, timeliness and accuracy of customer program deliverables by 15% - 20%.* Designed and implemented value based strategy programs resulting in the establishment of the gold standard in access to healthcare information ultimately reducing costs and improving overall quality of care.* Led the development of requirements for the next generation of value programs on vendor platform, constructing further improvement and refinement of value program data and metrics, sharing accountability with Director.* Managed successful vendor relationship with healthcare solutions providers through the establishment of twice-weekly operations meetings, creation of detailed project plans, and mutually agreed upon metrics for adherence to program deliverable dates.* Developed and mentored Principal and Senior Data Analysts, providing guidance on customer requirements and interpretation of data metrics. Joint accountability with Director for Provider Analytics team.* Represented team at external customer meetings, overseeing the presentation of value program data and market trends, discussion of identified opportunities for improvement specific to the customer and handling difficult customer concerns.* Led cross-divisional meetings with Information Services leadership to ensure data integrity and problem solve data quality issues. This effort resulted in the implementation of over 200 automated data integrity checks prior to data processing.* Managed analyst support to key customers, interpreting customer requirements and providing guidance with analytic work performed by Senior Data Analysts. Show less

* Developed variance reporting for external customers, providing a reliable means to differentiate between cost and utilization of services as compared to peers. Using data from this report, worked with customers to help focus process improvement activities.* Created customer dashboards and related SharePoint site. Also coordinated security requirements, working closely with vendor personnel to implement technology to give customers access to secure self-service financial and utilization… Show more * Developed variance reporting for external customers, providing a reliable means to differentiate between cost and utilization of services as compared to peers. Using data from this report, worked with customers to help focus process improvement activities.* Created customer dashboards and related SharePoint site. Also coordinated security requirements, working closely with vendor personnel to implement technology to give customers access to secure self-service financial and utilization performance metrics.* Provided consultant support to key health system providers for Value Program analytics.* Presented key indicator performance data at Governance meetings which was used for monitoring trends and identifying opportunities for improvement; led monthly data meetings.* Led development of v2 value programs on 3M platform, with specific accountability for development of Provider dashboards, SharePoint site and Security requirements.* Developed Utilization Variance analysis report for Providers for the v2 value program.* Provided data and analytical support for successful Provider Fee for Service negotiations.* Led weekly meetings with health solutions vendor. Show less

* Analyzed and presented market-based data utilized for monitoring and tracking market share and market trends, including the creation of a self service Business Objects program for managers to access market share information.* Led and supported strategic planning including a strategic planning effort for a large metro area community hospital resulting in adoption of the plan by invested key stakeholders. * Analyzed competitive information to define effective strategies to help support… Show more * Analyzed and presented market-based data utilized for monitoring and tracking market share and market trends, including the creation of a self service Business Objects program for managers to access market share information.* Led and supported strategic planning including a strategic planning effort for a large metro area community hospital resulting in adoption of the plan by invested key stakeholders. * Analyzed competitive information to define effective strategies to help support direction for program development within the various service lines.* Coordinated strong and effective relationships with MHA, WHA and Thomson Reuters.* Supported recruitment and training of new market analyst. Show less