Senior Strategic Account Manager
Current• Cultivated strong long-term client relationships while defining clear short-term objectives, long-term goals, and clearly defined processes to obtain them.• Demonstrate a deep understanding of the client’s business needs and recommend solutions to drive business transformation and overcome challenges.• Coordinate with internal teams to ensure sales objectives and performance goals are met.• Connect platform functionality, data dependencies, and customer use cases to identify issues and conceptualize their impact.• Identify new opportunities around best practices to increase clients’ HEDIS Star level and revalidate HCC’s.• Championed new module functionality to improve client workflows with proven success.• Onboarded new clients, ensuring data ingestion and migration, followed data dictionary schema requirements all while maintaing data integrity.• Identify, assess and clarify the onboarding of new clients’ data sets to ensure long term goals are met.• Conduct additional customer trainings and demos across the product suite.• Act as a liaison between internal and external teams, translating complex technical concepts and business needs.• Played a key role in forming a new team and designing the customer intake process.• Vast experience with multiple Medicare Advantage data sets.