In addition to the responsibilities of my previous role: • Release Manager: assist with scheduling and deployment of system releases, ensuring that release teams efficiently deliver the applications and upgrades required by the business while maintaining the integrity of the existing production environment.• Quarterly transition manager: collaborate with all teams involved in the quarterly transition for Expedia’s Market Management teams worldwide. Oversee, review, and coordinate each phase to ensure a successful transition by avoiding any errors that may result in system issues and therefore financial loss.• Okta SME (Subject Matter Expert)-Be the point of contact for different IT teams to improve efficiency and ensure collaboration between different departments to drive up productivity. Help to discuss and define responsibilities for each team.-Create technical documentation, user guides, provide training and organize workshops for colleagues.-Perform quality analysis of issues resolved by teammates. Identify and resolve gaps in processes, ensure procedure adherence.• Process analysis: -Understand the current state of the team’s processes. - Identify areas of focus and improvement.- Gathering and processing data to identify process performance areas, main paint points, etc…- Designing workflow and process strategies to improve efficiency.- Overseeing the implementation and efficacy of updated workflows.

• Provide support to 10 different Salesforce organizations within Expedia Group• Oversee the daily operation of CRM tools between EG divisions: Marketing, Sales, Account Management, and Customer Support• Collaborate with stakeholders such as end-users, managers, programmers, and IT teams users to understand, diagnose and resolve systemic complications.• Provide ongoing technical support and assistance to end-users by troubleshooting system issues, providing guidance, and resolving any technical problems that may arise.• Customize Salesforce configurations to meet business needs of different teams.• Reading and interpreting technical manuals. Communicating technical information to a non-technical audience.

Main responsibilities: Assistance for advanced Product, Content, financial and technical requests Maintained Connectivity C.Program role and responsibilities. Joined the LTS (Lodging Technical Solutions) Program, main responsibilities.- Be the first point of contact for any medium-advanced technical request within the team in order to ensure responses are provided in a timely manner, improve team metrics and reduce the number of escalations made to the technical teams.- Usage of SQL Management Studio in order to troubleshoot live site issues and solve financial disputes between hotel partners and Expedia.

Main responsibilities: Assistance for intermediate finance inquiries and technical issues. Solve advanced Product and Content requests. (Sep-18) Joined Connectivity Program: internal training program designed to offer advanced-level knowledge on the Connectivity field, main responsibilities included:- Be the first point of contact for the team when any technical issue can’t be fixed by the first line of support.- Communicate on a daily basis with connectivity providers (channel managers) and solve complex issues on behalf of hotel partners.- Connectivity Consultant tasks, providing hotel partners advice and feedback about connectivity products based on their individual needs. Connectivity trainer: provided basic to intermediate level Connectivity knowledge to other peers within the team in order to improve metrics and performance.

Main responsibilities: Responsible for B2B communication with hotel partners through different channels (email and phone). Support business partners with financial, technical and product inquiries. Assist hoteliers with Content and Property Management requests Train and assist hotel partners with Reservation and basic Revenue Management

Main responsibilities: Assist guests requests to make, cancel or modify bookings. Handle guests special petitions, deal with complains or any other inconvenient. Proactively offer guests better deals and offers. Inventory management (closeout, upload inventory, extra bed requests using SAP program)  Help hotel staff when needed (information or assistance). Excellent use of communication skills. Multi tasking, able to work with deadlines and targets.