Irene Johnson
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Irene Johnson Email & Phone Number

Senior Operations Leader
Location: Greater Chicago Area, United States 5 work roles 2 schools
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Role
Senior Operations Leader
Location
Greater Chicago Area, United States

Who is Irene Johnson? Overview

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Irene Johnson is listed as Senior Operations Leader based in Greater Chicago Area, United States. AeroLeads shows a matched LinkedIn profile for Irene Johnson.

Irene Johnson previously worked as Manager at Comed and New Business General Manager at Comed. Irene Johnson holds Bachelor Of Science, Engineering Science/Environmental Engineering from Illinois Institute Of Technology (Illinois Tech).

Profile bio

About Irene Johnson

I am an experienced, results driven senior level leader with a proven track record in operations, engineering, construction, customer services and power generation. I am targeting an Operations role which will allow me to fully utilize my skills and experience.I am recognized for my strong problem solving and project management skills. This allows me to identify process deficiencies and innovative solutions that close performance gaps and drives revenue. I am an award winning, energetic and objective leader who is committed to the execution of organizational goals and serving the needs of the customer.I am passionate about leveraging technologies and managing change so stakeholders are engaged, desired outcomes are achieved that are measurable and sustained. I am a collaborative leader who builds strong and effective partnerships so long term gains can be achieved. Under performing organizations have been turned around under my leadership. My ability to effectively communicate with all levels of the organization and the public is a strength for me. I am energized by developing, motivating and leading others so bench strength is developed while pursuing operational excellence .

5 roles

Irene Johnson work experience

A career timeline built from the work history available for this profile.

Manager

Mapping Manager, Distribution Operations

Managed activities of 35 employees (professional, craft & contractors) in 3 satellite locations and annual budget of $8.6 M. Responsible for the creation and maintenance of electrical circuit diagrams for the ComEd distribution system utilizing geospatial information system data. Provided oversight to ensure information was correct and met quality standards. Directed multi-million dollar projects creating new mapping products for field crews and designers including change management plans required for deployment.

Aug 2009 - Dec 2015

New Business General Manager

Comed

Oakbrook Terrace, Il

Directed activities of 40 employees (supervisors, professional & craft) and budget of $100 M. Provided governance of key departmental performance indicators ensuring that new electric service connections were completed on time, under budget and in quality manner. Worked with Project Mangers to obtain corporate/executive/board approvals for new projects including University of Chicago and O'Hare airport expansions, Trump Tower and wind farm constructions. Developed and implemented strategies to close performance and customer satisfaction gaps. Managed activities of New Business Call Center. Developed training tailored specific to work group and performed call segmentation studies to improve customer experience. Reduced handle time by 30% and customer satisfaction by 30 points.

Jun 2006 - Aug 2009

Payment Processing General Manager

Exelon Energy Delivery, Exelon

Chicago, Il

Directed activities of 70 employees employees (supervisors, exempt and represented employees & contractors) at 2 operating companies (ComEd and PECO) and a budget of $6.5 M. Responsible for timely and accurate processing and posting of all company receivables including electronic payments for 5.4 M customers.Consistently achieved 95%+ same day processing targets maximizing cash flow for both utilities. Performed and led multiple payment outsourcing and consolidation business cases. Implemented standardized payment processing technology platform at PECO leveraging existing ComEd high speed imaging system ultimately achieving $300 M in synergy savings. Created oversight/governance policies and procedures for standardized processing platform.

Aug 2002 - Jun 2006

Bill Print And Pyment Processing General Manager

Comed

Chicago, Il

Directed activities of 100+ employees (supervisors, exempt & represented employees) and a budget of $4 M for the bill print and payment processing operations. Responsible for the timely bill printing and accurate payment posting for 3.8 M customers. Accountable for 10 satellite customer payment centers including the authorized payment agent network for ComEd customers. Successfully implemented new high speed imaging payment processing system replacing manual legacy system resulting in savings of $1 M and achieving 95% same day processing targets. Instituted credit card payment option for custmers. Led efforts to reduce operating costs by 10%. Successfully negotiated zero cost rate structure for authorized agent payments and closed satellite payment centers to achieve cost savings with no negative regulatory impact.

Nov 2000 - Aug 2002

Nuclear Licensing Operations And Emergency Preparedness Director

Exelon

Downers Grove, Il

Oversaw regulatory compliance, licencing and emergency preparedness activities for 6 nuclear generation sites.

Feb 1998 - May 2000
2 education records

Irene Johnson education

Bachelor Of Science, Engineering Science/Environmental Engineering

Illinois Institute Of Technology (Illinois Tech)

Diploma, Pre-Engineering

Madonna High School
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What is Irene Johnson's role at their current company?

Irene Johnson is listed as Senior Operations Leader.

Where is Irene Johnson based?

Irene Johnson is based in Greater Chicago Area, United States.

What companies has Irene Johnson worked for?

Irene Johnson has worked for Comed, Exelon Energy Delivery, Exelon, and Exelon.

How can I contact Irene Johnson?

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What schools did Irene Johnson attend?

Irene Johnson holds Bachelor Of Science, Engineering Science/Environmental Engineering from Illinois Institute Of Technology (Illinois Tech).

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