-Develop a plan on method and frequency of assessing the quality standards across the work streams-Assess the quality of transactions against set best standards-Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.-Evaluate the impact of Team leader coaching on defect reduction/ improvement and provide feedback.-Occasionally evaluate set standards and determine need for changes to ensure consistent improvement in standards of work-Provide recommendations on measures that should be taken to improve quality/defect reduction across the different business work streams.-Analyze client feedback to determine validity and needed interventions-Communicate quality assessment plans to the relevant stakeholders weekly.-Compile and send daily, weekly and monthly quality reports and send to the Training and Quality Manager and the relevant stakeholders.-Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.-Collaborate with Operations to ensure that best standards are revised and updated where need be.-Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.-Keep an up-to-date record of individual agents quality performance for use in performance reviews -Participate in team briefings to provide the QA objective and also sit in calibration sessions

-Write product descriptions and titles-Classify products into different categories-Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.-Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.-Contribute to team effort by accomplishing related results as needed.-Perform any other duty as may be required or assigned