Irene Soledad Email & Phone Number

Philippines

* SALES DEVELOPMENT REPRESENTATIVE II *February 1, 2023 - March 2, 2024• Responsible for consistently meeting sales targets• Understand the customers' needs and their pain points to identify business opportunities and push through the sales motion and cycle • Work closely with different levels of Account Executives to help progress the qualified sale opportunities• Own the initial customer relationship and complete the sales cycle from qualifying to business completion if applicable• Provide feedback to help drive marketing and sales strategies* ZOOM ONLINE ACCOUNT EXECUTIVE *August 8, 2022 - January 31, 2023• Consistently hit my sales targets and even went above and beyond • Developed relationship with decision makers and influencers to drive the full sales cycle• Managed my book of accounts to increase sales revenue through pipeline management, upsell, cross-sell strategy, renewals, and churn mitigation• Collaborated with other cross-functional teams to ensure customer success and seamless customer journey• Facilitated product demo to help customer better understand how to maximize the products and services we offer• Managed the entire sales cycle from qualifying the leads to closing the sale• Prepared quotes/proposals in a timely manner

* LEXISNEXIS - SALES ACCOUNT MANAGER II *• Responsible for acquiring new businesses, mitigating cancellations, managing and developing existing pipeline for renewals and upsell.• Identified trends and customer needs, built a short/medium/long-term sales pipeline in accordance with sales target.• Collaborated with C-level customers to address their challenges and coordinate with various internal stakeholders and colleagues to provide marketing strategies and customer solutions.• Prepared contracts, analyze and interpret data. * REED EXHIBITIONS - INTERNATIONAL SALES EXECUTIVE *• Promoted international B2B opportunities to C-level/Senior level and to decision makers through exhibitions and help maximize ROI through tailor-fit solutions.• Provided superior customer satisfaction by addressing clients concerns prior, during, and post sales transaction.• Promoted high level and in-depth conferences led by key-note global speakers to address challenges and formulate effective solutions.• Handled multiple events for different industries in a given period.• Utilized different tools for documenting, pipeline tracking, and closed sales confirmation

• Pioneered sales account as well as the Sales Coach and SME roles at TelePhilippines’ Fairview site• Sold mobile plans, internet services (ADSL, Fiber Optics, Wireless), entertainment packages, and smart home solutions to consumers based on discovered needs• Addressed bill disputes and basic technical issues and mitigated cancellations.• Identified sales challenges and other areas in need of improvement to provide solutions toward achieving sales targets from one site to another.• Built sales skills capability enhancements to both agents and leaders and facilitated trainings to ensure proper execution and implementation.• Regularly evaluated agent's sale performance to help address their challenges then formed collaborated solution thus increasing agent retention.• Created fun-site activities to promote camaraderie and less stressful environment

TELECOM NZ• Responsible for customer retention and account renewals of customers' mobile plans by applying tailor-fit solutions based on discovered needs • Established excellent sales ability and strong interpersonal skills by consistently exceeding required sales goals while ensuring sales integrity.DELL • L1 Technical Support for Dell computer related concerns; both hardware and software issues.

• Responsible for acquiring new sales via inbound sales calls• Assisted customers on bill disputes then transitioned to sales conversation to upsell another service, recontract, or upgrade their VOIP products.• Provided accurate information about product promotions and customer programs, helping drive high customer retention.• Retained existing clients and developed new accounts by extending high quality and efficient customer support service.• Managed 1st level of customer retention support• Provided basic troubleshooting steps on technical issues

- Resolved AT&T DSL internet related concerns.