I curated, revised and polished content across 7 key business areas, consistently embodying the distinctive Nordstrom brand voice. I contributed to a seamless and engaging customer experience by meticulously ensuring accuracy and coherence in all cardholder communications, which included letters, campaigns, emails, acquisition materials, web content, IVR scripts and texting messages. Additionally, I provided multi-language support by creating translations for Spanish touchpoints, optimizing the reach and impact of Nordstrom's messaging across various platforms.

I created and maintained schedules that consistently surpassed service level commitments for the call centers. I meticulously analyzed the skills of over 300 representatives to ensure they were equipped to handle fluctuating call volumes with ease. My role also involved forecasting future call volume and meticulously reviewing past trends to proactively address any potential risks through strategic optimization strategies. By utilizing data-driven insights and a keen eye for detail, I consistently optimized scheduling processes to enhance operational efficiency and drive exceptional customer service performance.

I consistently stayed informed on the latest cardholder services and promotions to effectively address inquiries and resolve any concerns.

As a Leasing Manager, I excelled in attracting and retaining residents, ensuring the top-notch condition of the property and overseeing lease requirements with precision. My leadership extended to managing a team of 3 leasing agents, while fostering positive relationships with 275+ residents to maintain an impressive occupancy rate above 95% and a high lease renewal rate.I successfully executed the property's leasing plan, implemented effective marketing initiatives and ensured adherence to the approved budget. All resulting in sustainable growth and increased profitability.

I played a key role in planning and executing successful fundraising events, resulting in generating up to $150,000 in support of the organization's initiatives. I collaborated with team members on creating impactful newsletters, annual reports, press releases and other printed materials. I leveraged Constant Contact and Raiser's Edge for marketing, donor communication and tracking efforts. Additionally, I managed guest lists, prepared event registration materials and performed various duties to ensure the success of fundraising events. My experience in fundraising and event coordination equipped me with the skills necessary to drive results and make a meaningful impact in the non-profit sector.

I created a supportive and empowering environment for victims of domestic violence as they reentered the workforce. In my role, I meticulously compiled, processed and organized inventory of donated clothing and personal items. Ensuring clients had access to essential resources as they transitioned into the next chapter of their lives. I also maintained the client database and provided personalized shopping experiences, further enhancing their sense of dignity and self-worth. My dedication to fostering a positive and uplifting environment for those in need was reflected in the impact and success of the program.

I conducted thorough research to identify potential partners within various industries to collaborate on fundraising and outreach initiatives. By leveraging my persuasive communication skills, I successfully enlisted businesses to participate in the Star Program and Season of Wishes to raise vital funds to grant wishes for children. Additionally, I actively promoted the organization's mission within the community of Eastern Washington, further increasing awareness and support for the cause. My dedication to making a difference and driving impact through strategic partnerships and outreach efforts made a positive impact during my internship.

I utilized my in-depth knowledge of the winery to curate a memorable experience for visitors, ultimately driving sales goals for our products and wine membership. I took pride in creating a warm and inviting atmosphere, playing a key role in hosting various on-site social events. My duties included managing opening and closing procedures, handling register transactions with precision and efficiently processing daily sales and returns.

I supported the budgets of five programs under the guidance of the center's grant accountant. In addition to performing front desk secretarial duties, I provided assistance in coordinating activities for Campus Kids, a mentoring program for elementary school children. I also collaborated with Our Kids Our Business to raise awareness of child abuse on campus, contributing to a safer and more supportive environment for our community.