- Delivering quality data analysis and insights for top clients in Beverage Industry independently. Workload includesproviding annual reports, ad-hoc analyses and giving presentations for different beverage manufacturers and preparing master category overview with internal team. Clients/categories including sparkling water, energy drink, bottled water and ready-to-drink tea.- Providing clients with timely and precise offline market understanding, helping clients to spot and quantify their business opportunities. Conducting presentations and drive client satisfaction by providing insights and actionable recommendations.- Dealing with escalated data challenges and queries raised by clients, leading cross-departments investigation, and drafting formal communication letters.- Managing a team of two professionals servicing top clients.- Creating and delivering monthly client training sessions. The average rating is 4.6/5 with over 1,200 attendances.

- Generating business plans, market researches, business reviews and monthly reports for internal and/or external use;- Developing relationship in the broader smart technology ecosystem with investors (angels, VC investors and government funds), technology media (both Chinese and English channels), co-working space, startup organizations, etc.;- Working in Marketing and Operations team, responsible for digital marketing, public relations and customer relations, also helping drive overall market and strategy in the startup ecosystem;- Working closely with product managers, software/hardware engineers, designers on feature and UI/UE implementations, content writers and community managers.

- Provided quality assurance checks on security loans through NAB Retail & Broker channels. To ensure loans meet credit, risk and legislative requirements prior to unconditional approval, as well as satisfying the securitization eligibility criteria to general collateral for the bank;- Carried out quality control and necessary checks on team members’ work as dictated by policies and procedures;- Conduct reviews of customer phone calls both inbound and outbound, performed complex customers relations, high stakeholder engagement and customer service delivery.