Irene Wolf Email & Phone Number

Boston, MA

• Provided office support to store manager by assuming responsibility for routine matters, answering inquiries from the office headquarters, and relieving the store manager of administrative duties.
• Assisted store manager with weekly financial store reports based on profit and labor costs.
• Coordinated interviews, contacted references, and completed any necessary paperwork for new hires.
• Maintained inventory for all supplies for store and office use.
• Detailed record keeping, filing, general organization, cleaning and errands.
• Completed special projects assigned by managers.

• Ensured a smooth customer experience throughout all steps of the ordering process.
• Conducted transaction and account reviews to detect fraudulent behavior and abuse, spotted and investigated emerging fraud trends, managed and responded to escalated customer inquiries regard-ing payments or reported.
• Point of contact for all order-related issues and resolution.
• Provided additional support to customer service team in regards to customer escalations pertaining to warehouse and drop ship orders.
• Liaised with warehouse on dispatch of customer orders.

Photography

Education record