• Management of all company owned and Franchise front end operations• Responsible for monthly sales targets and customer care KPIs• People management for over 125 front end staff

• Strategic planning for churn prevention• Extensive consumer behavior analysis for retention and loyalty• Close working with MKT teams for product development and pricing

Management of 3000 company owned service outlets across country. Outlets provide Customer Care, Sales and Mobile Financial services along with VAS and Data upselling. A unique SMS, GPRS and GPS based performance evaluation system developed to manage this very effective and successful Sale, Service and Distribution Network.

Backend management of Sales support for 30 Million+ Telecom subscriber company. Included Franchise 'Credit' monitoring and 'Online' payments, Development of new strategies and product development for sales automation,

• BPR initiatives and subsequent implementation through outsourced vendors• Business process automation ensuring enhanced service levels at less cost• Outsourcing, Vendor development and management

• Establishment and management of an IT & Telecom services company• Worked directly with US office for Quality Assurance and Adopting Innovative Technologies for demanding off-shore customers• Supervised Sales & Marketing department ensuring business growth• Development of new products and services through International associations. (SECUDE a Swiss IT Security company, Advannex Hong Kong and many more)• In Education sector Lycetech partners included i4u2000 USA (official online… Show more • Establishment and management of an IT & Telecom services company• Worked directly with US office for Quality Assurance and Adopting Innovative Technologies for demanding off-shore customers• Supervised Sales & Marketing department ensuring business growth• Development of new products and services through International associations. (SECUDE a Swiss IT Security company, Advannex Hong Kong and many more)• In Education sector Lycetech partners included i4u2000 USA (official online content partners for popular ‘Dummies’ book series), Govt. of Punjab (for IT Training), Allama Iqbal Open University (for IT & Management Degree Programs including COL Canada), FC College University, G77 Trade Info Network (a UN subsidiary), Paknet (a subsidiary of PTCL) Show less