Technical Support Specialist
Current- Resolve technical issues and provide support to resolutions.- Answer incoming support ticket and online chat requests from customers.- Maintain current hosting environment in both a Linux and cPanel server;- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;- Ensure servers are kept up to date and running;- Maintain a highly available environment to minimize interruption to customers;- Monitor the health of the entire hosting environment.