Ирина Ч.

Ирина Ч. Email and Phone Number

Открыта для новых предложений и проектов @
Ирина Ч.'s Location
Moscow, Moscow City, Russia, Russian Federation
Ирина Ч.'s Contact Details

Ирина Ч. work email

Ирина Ч. personal email

n/a
About Ирина Ч.

Marketing Exec focused on Customer Experience and Loyalty Management. Certified NPS Associate. Broad experience in all aspects of Customer Strategy development and management (including CVP and CRM).Specialties: Marketing Research, NPS & Customer Loyalty Management, Project ManagementOpen for new job opportunities.

Ирина Ч.'s Current Company Details
Интеллектуальный волонтер

Интеллектуальный Волонтер

Открыта для новых предложений и проектов
Ирина Ч. Work Experience Details
  • Интеллектуальный Волонтер
    Консультант Pro Bono, Спикер Площадки Mbm.Mos.Ru
    Интеллектуальный Волонтер Jan 2020 - Present
    Москва, Россия
    Участие в проектах интеллектуального волонтерства (платформа Todogood), проведение обучающих вебинаров на онлайн-площадке малого бизнеса Москвы MBM.MOS.RU
  • Ао «Российский Экспортный Центр» (Рэц)
    Консультант
    Ао «Российский Экспортный Центр» (Рэц) Oct 2018 - Dec 2019
    Москва, Россия
    Значимые результаты:Запуск системы измерения NPS внешних клиентов Группы РЭЦЗапуск системы измерения NPS внутренних клиентов Группы РЭЦЗапуск системы работы с обратной связью внешних и внутренних клиентов Группы РЭЦРазработка учебных материалов и пилотное обучение по построению планов улучшений на основе обратной связи клиентов для сотрудников Группы РЭЦВключение NPS в ключевые показатели эффективности Группы РЭЦ на 2020 годСфера ответственности: Разработка методологических рекомендаций для запуска системы измерения NPS внешних и внутренних клиентов РЭЦ Разработка методик и регламентов для системы управления лояльностью внешних и внутренних клиентов РЭЦ
  • Russian Standard Bank
    Head Of Customer Experience Department
    Russian Standard Bank Nov 2015 - Aug 2019
    Moscow, Russia
    View
  • Life Financial
    Head Of Customer Loyalty Department
    Life Financial Jul 2003 - Nov 2015
    Moscow, Russia
    - Implemented and managed NPS Program in Life Financial- Investigated and analyzed system business problems and business opportunities based on the customer feedback: presented analytic results to Life CEO and Heads of Business Divisions, and worked out recommendations for changes/improvements- Advised Life Businesses on Customer Loyalty management issues- Developed and delivered in-house Branch Manager training on customer loyalty management, CVP, Action Planning, etc.- Analized and presented best and worst CRM\​CLM practices, worked out guidelines on best practices implementation, and worst practices elimination- Implemented and monitored CLM operational system in Life branches (>800)- Developed and implemented in-house procedure for assessing quality of closing the loop with customers (Qq), and monitored Qq in all >800 branches; worked out guidelines on changes/improvements in closing the loop with customers for achieving better financial and customer targets - Implemented and managed informational and analytical support for Life business - Audited CVP development, analysis, and measurement for Life Businesses- Membered Life Financial strategic projects (Key Team Member)- Advised Life Top Management/Heads of Businesses on customer loyalty, strategic development, corporate culture, business management, etc.- Membered cross-fucntional teams (Head of Fucntion)- Emceed Life's key public/strategic events
    View
  • Satmetrix
    Customer
    Satmetrix 2009 - 2011
    Москва, Рф
    Implemented NPS Program for Life Financial
    View
  • Carana Corporation
    Consultant
    Carana Corporation Sep 1994 - Aug 1997
    Москва, Рф
    Particiapted in the Russian Enterprise Restructuring and Management Projects (with USAID, World Bank) (Team Memeber).Developed and delivered training programs on Enterprise Management (Business ToolKit)Conducted market researches for USAIS and the World Bank.Commercialized educational product for the Russain market (project manager).

Ирина Ч. Skills

Marketing Research Customer Experience Project Management Customer Insight Brand Loyalty Net Promoter Score Crm Market Research Analytics Product Management Segmentation Marketing Strategy Customer Engagement Customer Experience Management Strategic Planning Cross Functional Team Leadership Management Analysis Consulting Enterprise Software Marketing Marketing Management Business Development Business Strategy Strategy

Ирина Ч. Education Details

Frequently Asked Questions about Ирина Ч.

What company does Ирина Ч. work for?

Ирина Ч. works for Интеллектуальный Волонтер

What is Ирина Ч.'s role at the current company?

Ирина Ч.'s current role is Открыта для новых предложений и проектов.

What is Ирина Ч.'s email address?

Ирина Ч.'s email address is st****@****bler.ru

What schools did Ирина Ч. attend?

Ирина Ч. attended Lomonosov Moscow State University (Msu).

What are some of Ирина Ч.'s interests?

Ирина Ч. has interest in Zoo, Books, Movies.

What skills is Ирина Ч. known for?

Ирина Ч. has skills like Marketing Research, Customer Experience, Project Management, Customer Insight, Brand Loyalty, Net Promoter Score, Crm, Market Research, Analytics, Product Management, Segmentation, Marketing Strategy.

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