Global Application Support Engineer
Current• Track the status of open production issues at 2nd level and ensure their timely resolution• Timely creation of a “Problem” when an incident’s root cause is not identified• Advanced troubleshooting for production incidents/problems• Ownership, monitoring & tracking of problems. In case of recurrent issues, will engage in process improvement activities• Reproducing incidents and verify their fix, by performing regression tests• Participation in the root cause analysis of… Show more • Track the status of open production issues at 2nd level and ensure their timely resolution• Timely creation of a “Problem” when an incident’s root cause is not identified• Advanced troubleshooting for production incidents/problems• Ownership, monitoring & tracking of problems. In case of recurrent issues, will engage in process improvement activities• Reproducing incidents and verify their fix, by performing regression tests• Participation in the root cause analysis of problems, i.e. break down any outages or quality issues to root causes and prevent recurrences Show less
