Iris Balmaceda Email & Phone Number

Houston, Texas, United States

Following the SDLC approach of handling user requests consisting of bugs, enhancements, and features. Gathering requirements, priming requests, signing off on proposals, and QA testing. Creating documentation, SOPs and training materials for internal and external stakeholders. Hosting monthly and weekly meetings with department heads and teams. Assisting in presenting demos to users and clients of new and current applications. Creating and monitoring an IT email to direct inquiring users as well as alert external users of system maintenance notifications. Managing an epic-sized project consisting of migrating from legacy systems to new systems. Creating projects and deliverables for the IT department.

Houston, Texas, United States

Houston, Texas Area

Supervised lease approvals, pre-audits, audits, and specialized reports on a routine basis for customers. Assisted the director of my department by overseeing specific audits and by coordinating and delegating coursework from start to finish. Served as a mediator between the system engineers team and the Car Accounting department team by documenting issues and reporting information on our department’s processes. Followed up on programming requests through the Podio program. Hosted and presented webinars, presentations, workshops, and conference calls with the target audiences of customers, leasing companies, railroads, and/or potential clients. Met with customers and railroads contacts to deepen the professional relationship and exchange feedback on communications to ensure the customers receive the best services possible. Created an internal departmental newsletter to boost morale.

Houston, Texas Area

Performed lease and equalization audits in addition to the invoice approval process. Produced reports including accrual reports according to the customers' needs. Maintained communication with railroads, leasing companies, and clients. Loaded, compared, and approved several billing invoices throughout the month.

Houston, Texas Area

Houston, Texas Area

Assisted the lawyers in preparing intake, contacting clients, updating their files on the program SalesForce, and organizing/preparing case projects. Researched and composed blog posts for the Thompson & Tredennick website of active cases. Compiled letters of representation, rejection, and assistance for clients. Provided customer service for clients who had questions or were requesting case status.

Houston, Texas Area

Performed mileage equalization audits for major chemical companies resulting in savings of over half a million dollars per year; audited thousands of records and labeled equalization errors; compared loaded miles against empty miles; recognized different types of auditing errors and correctly label them; generated reports for superiors.

Master Of Business Administration - Mba, 3.93

Bachelor Of Science (Bs), Psychology, Business Administration

Activities and Societies: Community Service Chair, Psi Chi Honor Society, Sam Houston State University, 2013