Iris Hui Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong, Hong Kong Sar

- Coordinated and implemented charity events, company events, family occasions.- Liaised with 3rd parties in family catering, facilities management, IT infrastructure to ensure seamless service delivery.- Household team employment, supervision and manged household expenses.- Day-to-day schedule management.

➢ Accomplished with the director in transforming the Travel & Lifestyle Service team by establishing a Centurion Relationship Management team.➢ Driving service excellence. Focused on exceeding customer satisfaction levels, stimulating card spend and maximizing travel revenue.➢ Resolved card members complaints. Identified service gaps and initiated action plans across teams. Minimized membership attrition rate and built robust relationship with card members.➢ Worked closely with Quality Assurance team to monitor calls and emails. Designed training programs to uplift service standard.➢ Constantly fine-tuning operational procedures according to business needs.➢ Led “Extraordinary Care” project with global team in service enhancement across the market.➢ Partnered with different line of business in projecting marketing strategies on customer engagement and spend enablement.➢ Designed training curriculum and SOP. Ensuring the local database is up-to-date and effective circulation within the local team and across different markets.➢ Leading a team of relationship managers and consultants. Actively involved in staff development, performance management and hiring process.

Hong Kong

- Perform all safety, security and service-related responsibilities - Respond and provide leadership during an emergency, including aircraft evacuation and unusual situations - Respond to customer medical situations and administer first aid to ill or incapacitated customers - Maintain order and handle unruly or irate passengers

Dubai

- Perform all safety, security and service-related responsibilities - Respond and provide leadership during an emergency, including aircraft evacuation and unusual situations - Respond to customer medical situations and administer first aid to ill or incapacitated customers - Maintain order and handle unruly or irate passengers