Iris Jackson Email & Phone Number

Accomplished IT and Client Leader with experience in Third Party Relationship/Vendor Management, Client Oversight/Governance, Risk and Issue Management, Audits, Disaster Recovery, and Project Management. Client Oversight Program Leader of Sales Process and Governance. - Influence Client teams by driving change and ensuring risks are mitigated.- Partner with 1st and 2nd line stakeholders to ensure effective execution on all client oversight items. - Validate process owner action plans for KRIs. - Ensure key control activities are adhered to and assessments are complete.- Analyze data to identify risk and execute process enhancements and simplification projects.- Investigate identified process anomalies by reviewing and resolving, including tracking to ensure a closed loop processAssistant Vice President of IT Supplier Management Governance.- Provided quality controls by ensuring risks were identified and mitigated. - Created E2E framework for the IT Supplier Management program. - Monitored, identified, analyzed, and mitigated current and emerging IT risks and issues- SME over processes and procedures and quality controls. - Created procedures, job aids, oversight plans and test scripts for risk quality assurance. Vendor Manager that led and oversaw day to day activities of 13 associates. - First line of defense for internal and external audits. - Managed large financial/banking accounts. - Project lead for all BC/DR projects for the function. - Created standard operating procedures.- Trained teams across the business.Proven leader, mentor and trainer with great communication and written skills.

• 

  Cop Process Leader

  Synchrony

  Apr 2022 - Present - Alpharetta, Georgia, United States

  I am responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program (COP). I identify and report on Client trends and Enterprise themes at an aggregated level. I analyze data to identify risk and execute special process enhancement, automation and simplification projects. I drive and coordinate COP initiatives across all clients. I influence Client Teams to drive change and ensure identified risks are mitigated timely. I monitor and escalate KRI triggers and trends. I facilitate meetings to review status of key activities and/or KRI’s. I partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items. I serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers. I validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed.

• 

  Devry University

  Bachelor Of Science - Bs