Iris Meyer Email & Phone Number

Tampa, Florida, United States

Placed sales for customers over the telephone handled approximately 100 to 175 calls per dayWorked with delinquent customers to pay their outstanding flex pays. Processed credit card applications and responded and attempted to resolve customer concerns and questions.Handled on average, 100 to 150 calls per dayConducted New patient registration (inputting demographic information, insurance information etc)Tracked customers missing packages via UPS Issued credits and provided refundsProvided excellent customer - service scores ranged form 95 to 100%

Orlando, Florida Area

Provided customer service assistance to clients who are arranging medical services or products to be provided to Workers’ Compensation patientsHandled members across the US. Case load 220 membersScreened patients medical histories to verify that they were safe to take MRI’s, PET scans and CTs, etc Follow up with patients to make sure that all the services/products were provided and that the patient’s needs have been met and appointments kept. If appointments not kept, rescheduled patients. Updated clients verbally and via email Scheduled transportation and translations for Spanish and French Creole patients Locate vendors in areas when there is no network coverage. If no coverage, negotiated one time agreements and created pricing auths. Relayed vendor and all other pertinent details to Adjusters Respond in a timely manner to resolve all issues and concerns that arose during the day. Main point of contact for all interactions with therapists, NCMs, claim handlers, patients, clients, network providers, agencies, and referral sources. Initiated calls to customers to ensure that issues are resolved, to ensure customer satisfaction, and follow-up Recognized for providing Outstanding Customer Service.

Apopka, Fl

Intake, Scheduling Coordinator, Assign clinician’s to patients according to their zip code areas. Processed therapists notes for payrollMonitored HR records and verified that therapists licensures were activeResponsible for documenting all communications between therapists, patients and agencies.