Iris Nunes Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

- My current role as Scrum Master, responsible for management of static and mobile networks that supports services for a large Telecom client, including alert responses, and the structure to handle unpredictable and automated operation.- As a Scrum Master I support the team as a facilitator to solve impediments and in Scrum's events (Planning, Daily, Retro and Review), also I support the Product Owner to manage the product backlog. I'm responsable for: facilitating the understanding of… Show more - My current role as Scrum Master, responsible for management of static and mobile networks that supports services for a large Telecom client, including alert responses, and the structure to handle unpredictable and automated operation.- As a Scrum Master I support the team as a facilitator to solve impediments and in Scrum's events (Planning, Daily, Retro and Review), also I support the Product Owner to manage the product backlog. I'm responsable for: facilitating the understanding of general project status; negociating the demand scope change with the Product Owner; heping the team with risk management; colecting and following the operationals and managers KPIs; managing the consuming of sprints hours; building and sending reports to the client; and, participating the project follow-up meetings. - I was responsible for planning, execution, procurement management (outsource suppliers, licensing and equipment acquisition) monitoring and control and closure of IT Infrastructure and Datacenter services projects (Hosting, Networking, Security Solution and Housing/Colocation) fitting deadline and cost established.MAIN RESULTS:Infrastructure implamentation to Shared and Private Cloud including physical instalation and cabling of servers and newtworking equipments, instalation of virtualization software such as VMware and Hyper-v, virtual machine building and Windows and Linux System Operation, Database instalation such as SQL and Oracle, Storage and Backup implementation, environmments migration and connectivity guarantee (Internet Link);- Security Solutions implamentation such as FortiAnalyzer, FortiManager and Firewall physical and logical instalation. Show less

Brazil

- Responsible for delivering of application management support (AMS) to an automotive client.- In charge for leading the incident management process according to service level agreement.- Leadership of multidisciplinary squads and management report to sustain metrics.MAIN RESULTS:- Incident backlog reduction in 40%.

Itu São Paulo, Brazil

- Consultant from 3Con consulting, working as Project Manager at Heineken Brazil company.- Responsible for planning, execution, monitoring and control and closure of system development project (SAP ECC, SAP BW, Salesforce, Genesys Purecloud) fitting deadline and cost to the commercial area in IT department through hybrid methodology incorporating agile ceremonies such as daily and attending sprint planning and sprint retrospect meetings.- Responsible for the procurement management via… Show more - Consultant from 3Con consulting, working as Project Manager at Heineken Brazil company.- Responsible for planning, execution, monitoring and control and closure of system development project (SAP ECC, SAP BW, Salesforce, Genesys Purecloud) fitting deadline and cost to the commercial area in IT department through hybrid methodology incorporating agile ceremonies such as daily and attending sprint planning and sprint retrospect meetings.- Responsible for the procurement management via CAPEX and OPEX to the projects ensuring the contract fitting project budget and deadline. - Responsible for the management and status of minor enhancements in Commercial area at IT. MAIN RESULTS:- SAP BW on HANA views implementation to be consumed to PowerBI, optimizing the time expending in data handing and dashboards creation by Pricing department.- Integration between SAP ECC vs Salesforce for client registration and issue of sales order, optimizing attendance time of Telesales department. - Implamentation of warehouse in SAP ECC to prime clients.- SAC operation implementation at Genesys Purecloud Omnichannel platform integrated with Salesforce.- Chatbot implementation in Heineken Facebook fan page, Defenders and Corporate sites integrated with Salesforce. Show less

São Paulo Area, Brazil

- Consultant from PCM Company consulting, working as Project Manager at Avaya Brazil company. - Allocated at Digital Transformation Program in Enel São Paulo, responsible for ´planning, execution, monitoring and control and closure of the project to implement Omnichannel platform.MAIN RESULTS:- Omnichannel platform implementation of voice channel and face-to-face service.

São Paulo Area, Brazil

- Consultant from Noorden consulting, working as Project Manager at Porto Seguro insurance company.- Responsible for the problems and release management to systems supported to Health TI team using Kanban.- Responsible for the legal requests portfolio management, items required by ANS to Health TI team.- Responsible for planning, execution, monitoring and control and closure of Development Systems and IT Infrastructure projects .MAIN RESULTS: - Adjust the problem… Show more - Consultant from Noorden consulting, working as Project Manager at Porto Seguro insurance company.- Responsible for the problems and release management to systems supported to Health TI team using Kanban.- Responsible for the legal requests portfolio management, items required by ANS to Health TI team.- Responsible for planning, execution, monitoring and control and closure of Development Systems and IT Infrastructure projects .MAIN RESULTS: - Adjust the problem control to contain the dates of development, homologation and implementation.- Deployment to release management process communication plan.- Customize legal demands executive reports to reflect clearly the project and sprints status. Show less

Campinas Area, Brazil

- Responsible for the Financial Plan on a global level (tool implementation, project stead state activities, and tool’s infrastructure).- Project costs’ monitoring and controlling (executing forecasts and action plans).- Evaluate, control and pay suppliers.- Governance activities implementation (documentation, metrics and internal contracts).MAIN RESULTS: - Negotiation and contract of IBM India Infrastructure Support Team to the UAT instance deployed in Australia. -… Show more - Responsible for the Financial Plan on a global level (tool implementation, project stead state activities, and tool’s infrastructure).- Project costs’ monitoring and controlling (executing forecasts and action plans).- Evaluate, control and pay suppliers.- Governance activities implementation (documentation, metrics and internal contracts).MAIN RESULTS: - Negotiation and contract of IBM India Infrastructure Support Team to the UAT instance deployed in Australia. - Internal Contracts implementation with the geographies where the tool was deployed. Show less

Campinas Area, Brazil

- Security and Compliance Project Management such as Audit Remediation and Propagation. - Guidance and support relative to project management, through to the guidance related to scope definition, activities planning according to the scope, risk analysis and configuration management. MAIN RESULTS: - Participation in the executive reports templates’ creation and implementation to report projects status according with their criticality and visibility.

Campinas Area, Brazil

- Planning, monitoring and controlling and execution projects related to creation, review and test of Business Continuity Plans. - Client’s business analysis to identify vital process and systems.- Business Continuity Plan creation, maintenance and test. - Provide education related to the Business Continuity Plans and process implemented - Define and track action plans mapped during plans’ tests.MAIN RESULTS:- Deployment and test (real simulation) to Business… Show more - Planning, monitoring and controlling and execution projects related to creation, review and test of Business Continuity Plans. - Client’s business analysis to identify vital process and systems.- Business Continuity Plan creation, maintenance and test. - Provide education related to the Business Continuity Plans and process implemented - Define and track action plans mapped during plans’ tests.MAIN RESULTS:- Deployment and test (real simulation) to Business Continuity Plans of IBM Brazil GTS organization without impact of clients’ operation and involving around 3000 employees.- Part of creation and deployment process of Business Continuity Plans to Latin American IBM GTS organization.- Responsible for coordinating and leading Business Continuity and Disaster Recovery Team through activities’ periodization, resource allocation and also technical support as needed.- Business Continuity Plans’ creation to Santander Chile client. Show less

Campinas E Região, Brasil

Responsible for coordinating and leading Business Continuity and Disaster Recovery Team through activities’ periodization, resource allocation and also technical support as needed.

Campinas E Região, Brasil

Responsible for the Unix and Intel Servers performance analysis (processor and memory utilization) and capacity analysis (disk utilization) creation forecasts and recommendations.

Campinas E Região, Brasil

IBM Tivoli Monitoring Application installation, configuration, administration and support to Devices, Servers, System Operations, Applications and Databases.

Campinas E Região, Brasil

Internet Support Helpdesk to end users, helping them in their personal computers and also solving internet connection issues.

Gerente De Projetos, Gerenciamento De Projetos

Analista De Sistemas, Tecnologia Da Informação