• Create a welcoming and professional office environment for families.Serve as a single point of contact for all family issues and inquiries that cannot be resolved at the school level (i.e., with principal, parent coordinator, etc.).Address all family concerns escalated to the district office via telephone, walk-in, email and the P-311 system on issues regarding DOE policies and regulations.Document all family and school community concerns in the P-311 system, according to the protocols established by the Office of School Support and Supervision. Serve as a district communication liaison to various DOE offices on family and community concerns and operational requests.