Iris Santos Email & Phone Number

Houston, Texas, United States

• Support aspects of IT for a set group of various clients with on-prem/Azure/cloud environments
• Assist with providing most levels of IT support including desktop/laptop, server, applications and networking support
• Monitor the IT Helpdesk ticketing system for tickets assigned to the queue
• Provide onsite, remote, help desk support and utilize remote monitoring and management tools
• Investigate, troubleshoot, and resolve problems affecting operating systems, servers, applications, mobile devices, network hardware, and related components
• Communicate with end users and stakeholders and provide updates to their service requests

Houston, TX

• Provide IT support for over 100 small-medium size businesses
• Remotely troubleshoot desktop applications on Windows platform
• Install and troubleshoot printers on local and cloud desktops
• Install and configure software applications
• Configure Androids and iPhones for Exchange Mail
• Create and modify user profiles and permissions in Active Directory

Houston, TX

• Assist CPA with monthly entries on clients’ accounts
• Prepare accounts for payroll, franchise, and year-end tax reports
• Reconcile monthly bank statements and financial reports

• Manage accounts payable and accounts receivable
• Manage and handled up to $2000 in cash, checks, and credit card payments daily
• Allocate cash inflows and outflows accordingly
• Reconcile monthly bank statements and assemble quarterly financial reports
• Assist CPA in preparing financial statements for year-end closing
• Minimal human resources