Rectors Pte. Ltd. is a global executive search and recruitment services firm that adopts a relationship oriented approach that is dedicated to bridging the gap between exceptional candidates and thriving organizations. As a dynamic recruitment partner, we bring a fresh perspective and an innovative approach to connect you with the brightest minds in the industry. At Rectors Consulting, we strive to go beyond the conventional hiring process. We value quality over quantity, which is why we invest time and effort in understanding your unique requirements to deliver tailored solutions. Whether you are a startup eager to scale up or an established enterprise seeking to augment your workforce, our flexible and client-centric approach ensures that we unearth talent that fuels your growth and success.Our commitment to excellence extends beyond the hiring process. We believe in nurturing long-term partnerships and providing ongoing support to both candidates and employers to ensure a seamless integration and sustainable professional development.

Spearheaded marketing and communications strategies and initiatives as the key leaderDirected and coordinated comprehensive marketing and communications campaigns/activities to maximise reach and achieve exceptional results, including strategic partnerships and collaborations.Authored and distributed news releases to enhance brand visibility.Created and managed the development of a comprehensive press and corporate branding kit.Formulated and executed annual marketing budgets while ensuring effective budget control.Planned and executed diverse marketing programs/campaigns successfully, promoting various initiatives to both internal and external audiences.Leveraged referral networks and devised targeted marketing initiatives to drive business development.Implemented and managed marketing activities across a wide range of digital channels.Oversaw social media presence, including leading and coordinating social media calendars, pages, and daily content across multiple brands.Developed and executed engaging email marketing and SMS communications.Provided strategic oversight of overall marketing and communications activities, including SEO management and Google Adwords campaigns.Revamped and maintained the company’s owned platforms, such as the website, to enhance user experience and brand perception.Conducted thorough market research and analysis, including data analytics, to gain insights into market conditions and customer preferences, influencing service delivery.Updated and managed the customer database, generating targeted lists and counts for direct marketing projects.Played a pivotal role in onboarding and coaching new team members in marketing tasks.Executed a comprehensive go-to-market strategy and commercialisation plan for a new brand.Developed and executed partnership roadmaps, ensuring alignment with partners’ needs.

Proactively identify and capitalised on new industry opportunities, crafting strategic plans and executing sales strategies that align with the company's overall goals and objectives. Managed the entire sales cycle, from pre-sales activities to customer onboarding, while maintaining ongoing relationship management. Fostered seamless collaboration with cross-functional teams to ensure smooth customer onboarding and service execution. Prioritised customer satisfaction by delivering exceptional service and support throughout the engagement. Ensured success by gaining an in-depth understanding of customers' needs and business use cases, enabling the suggestion of tailored solutions for their global fund transfer requirements. Utilised and leveraged customer feedback to drive continuous improvement initiatives and enhance the overall customer experience. Collaborated seamlessly with cross-functional teams to ensure effective customer onboarding and flawless service execution.

Supported the Insurance Leader in successfully launching and driving profitability of insurance projects, while fostering partnerships with insurance suppliers and retailers.Ensured the achievement of profitability targets for insurance-related activities.Collaborated in developing tailored solutions for lending packages based on the unique requirements of individual business lines.Assisted in the development of new insurance products and services to support customer relationship management strategies.Assisted in the development of new insurance products and services to support customer relationship management strategies.Contributed to the establishment of Point of Sales and Direct Marketing processes to maximise sales penetration. Ensured compliance with regulatory and internal guidelines for all products and sales processes.Continued to enhance and provide consistent and comprehensive management information.Developed strong relationships with the sales force, actively promoting insurance products, establishing sales penetration targets and incentive programs.

Successfully managed customer relationships by promptly addressing and resolving customer complaints within the designated service recovery timeframe.Effectively handled all complaints directed towards the Managing Director’s Office, ensuring timely resolution and customer satisfaction.Collaborated with the Compliance Department to investigate and address complaints involving fraud or misrepresentation by agents, proposing and recommending appropriate courses of action. Proactively proposed initiatives and action plans to enhance quality, improve service standards, and optimize workflow efficiency based on thorough investigations of complaints.Demonstrated ability to work within tight timelines and effectively multi-task in order to expedite complaint resolution.Exhibited strong communication skills, effectively liaising with both internal and external stakeholders to address and resolve complaints.

Demonstrated exceptional call handling skills, consistently delivering efficient and customer-centric service at the Call Centre to be awarded Top Customer Service staff multiple times.Consistently achieved “Good” or “Excellent” call ratings for all calls monitored under the monthly call monitoring program.Played a key role in developing and maintaining an extensive intranet library for the customer service department, encompassing comprehensive training materials for new hires.Provided valuable mentorship and training to new recruits, ensuring their smooth integration into the team and fostering their professional growth.Successfully attained COPC certification, showcasing a commitment to meeting and exceeding industry standards for customer service excellence.Contributed significantly to major projects and campaigns for Great Eastern, including the attainment of SPRING recognition awards and the successful organization Dinner and Dance events.