Iris Trejo Email & Phone Number

Chicago

Greater Chicago Area

Analyze and record all incoming documents for compliance and loan eligibility.Knowledge of Conventional and FHA/VA guidelines.Verify and validate supporting income, assets and liabilities.Review and verify credit reports.Maintain open communication with customers, real estate brokers and loan officers to ensure proper and timely processing and submission of mortgage applications.Input and/or update mortgage applications.

Maintained a pipeline of 40-60 loansProcess FHA, VA and conventional loans Assist in training new hires with procedure, flow and guidelinesResponsible for facilitating the gathering of loan conditions for submissions of final loan approval to meet established loan closing dates. Work closely with borrowers, underwriters and title companies to help resolve property issues.

Maintained a pipeline of 80-100 loansProcessed Refinances using Fannie Mae Guidelines. Ordered appraisals, prelims, collected conditions from borrowers.Worked closely with borrowers, underwriters and title companies to help resolve property issues.

Supported Development and Communications staff in planning, organizing and executing special events. Worked with newspaper, radio and Television media to promote Kidango services. Created media press kits, press releases and other media communications for distribution. Researched and identified potential funders.

Supervised and provided support to ten processor and ten underwriters. . Maintained time cards, work schedules, assisted with employee reviews and HR issues. Consistently met and exceeded monthly goals for Northern California area. Helped processing team during high times of volume by following up on conditions, ordering prelims, appraisals, closing documents, imaging and quality control audits.Responsible for escalated issues and training all new team members on processing procedures for portfolio lending.Processed purchases, refinances and equity lines of credit.

Assisted Team members in meeting quality expectations by answering questions and resolving customer concerns. Helped with special projects that include payment tracking and system testing. Handled highly escalated customer calls, which involved working to resolve various issues on a one on one basis. Cross-trained with balance transfer team and command center team which included monitory employee schedules, watching over all call centers service levels and staffing.

Provided excellent customer service as a cashier.Assisted shipping and receiving teams during high times of volume.Acted as team lead in children*s department which included planning out department layout.

Performed Various Duties including filing, typing, processing, making appointments. Assisted police officers with translation as needed.Helped citizens by answering various regarding various community events.

Bachelor Of Arts, Mass Communication

Associate Of Arts, General Education