Iris Wu Email and Phone Number
At EF Education First we believe in one simple truth—that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—help turn dreams into opportunities for people of all ages and nationalities.People are core to everything we do at EF—together, we help turn our customer’s dreams into life-changing opportunities. When I join EF, I join a global community of 52,000 staff working in more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. EF is a great place to work in. Look forward to meeting more enthusiastic people here!
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Customer Success ManagerEf Education First May 2021 - PresentGuangzhou, Guangdong, ChinaEF Corporate Solutions is the B2B division of EF Education First, the world’s largest privately-held education company. We deliver large-scale language training solutions for companies and governments and currently work with over 2500 organizations in 116 countries. Our market-leading full suite of training programs all serve one purpose: to educate and develop people to their greatest potential. We help thousands of professionals and businesses to sell more, innovate more and grow more.As a Customer Success Manager, I focus on:- Ensuring customer satisfaction and retention, and renewal rate- Collaborating with Key Account Managers to define and plan sales pitch and execution of account programs, such as clients' staff development program or tailor-made training programs for talent development- Delivering product/project introduction presentation to clients with Key Account Managers- Creating effective training / learning contents based on understanding of our customers to project related service/operation staff - Deploying metrics and analyzing project data on a weekly/monthly/quarterly/yearly progress for managing project progress with clients to ensure program success - Hosting regular meetings and presenting progress on key milestones in account plans with clients- Prioritizing customer service, operation and different projects based on business needs and efficiency maximization - Supporting with talent acquisition, coaching, mentoring and establishing training programs to meet customer experience requirements in different markets -
Service Operation Manager For South Region At Education FirstEf Education First Jan 2015 - PresentGuangzhou, Guangdong, ChinaBe responsible for south operation service KPI and internal revenue driving. At the same, support the region on people development by developing training materials and delivering coaching to different tiers of staff. The mission of operation team is to maximize efficiency and retain people for consistent development.
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Regional Training Manager For Hk And South RegionEf Education First Jun 2014 - Jan 2015GuangzhouBe responsible for: Regional Service Staff onboarding and development trainingmaintain service standardsupport region for peope development
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Education Services ManagerEf Education First Mar 2007 - Jan 2015Guangzhou, Guangdong, China1. provide classes to students2. provide training to teachers to ensure they deliver high quality of classes3. maximize students' learning experiences in center
Iris Wu Skills
Iris Wu Education Details
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Level 7 -
International Business
Frequently Asked Questions about Iris Wu
What company does Iris Wu work for?
Iris Wu works for Ef Education First
What is Iris Wu's role at the current company?
Iris Wu's current role is Customer Success Manager at EF Education First.
What schools did Iris Wu attend?
Iris Wu attended Quantic School Of Business And Technology, Project Management Institute, Leeds Trinity University, Jinan University.
What skills is Iris Wu known for?
Iris Wu has skills like Training, English, Microsoft Office, Management, Curriculum Development, Teaching, Customer Service, Teacher Training, Intercultural Communication, Staff Development, Esl, Microsoft Excel.
Who are Iris Wu's colleagues?
Iris Wu's colleagues are Yi Xie, 黄晨炜, James Lester, Bálint Németh, Elvi Zhang, Dong An, Paula Torres Perea.
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