Iris Wu Email & Phone Number

Guangzhou, Guangdong, China

EF Corporate Solutions is the B2B division of EF Education First, the world’s largest privately-held education company. We deliver large-scale language training solutions for companies and governments and currently work with over 2500 organizations in 116 countries. Our market-leading full suite of training programs all serve one purpose: to educate and develop people to their greatest potential. We help thousands of professionals and businesses to sell more, innovate more and grow more.As a Customer Success Manager, I focus on:- Ensuring customer satisfaction and retention, and renewal rate- Collaborating with Key Account Managers to define and plan sales pitch and execution of account programs, such as clients' staff development program or tailor-made training programs for talent development- Delivering product/project introduction presentation to clients with Key Account Managers- Creating effective training / learning contents based on understanding of our customers to project related service/operation staff - Deploying metrics and analyzing project data on a weekly/monthly/quarterly/yearly progress for managing project progress with clients to ensure program success - Hosting regular meetings and presenting progress on key milestones in account plans with clients- Prioritizing customer service, operation and different projects based on business needs and efficiency maximization - Supporting with talent acquisition, coaching, mentoring and establishing training programs to meet customer experience requirements in different markets

Guangzhou, Guangdong, China

Be responsible for south operation service KPI and internal revenue driving. At the same, support the region on people development by developing training materials and delivering coaching to different tiers of staff. The mission of operation team is to maximize efficiency and retain people for consistent development.

Guangzhou

Be responsible for: Regional Service Staff onboarding and development trainingmaintain service standardsupport region for peope development

Guangzhou, Guangdong, China

1. provide classes to students2. provide training to teachers to ensure they deliver high quality of classes3. maximize students' learning experiences in center

Executive Mba, Business Administration, Management And Operations, Pass

This is a certificate to help me enhance my learning in a full skill scare of business. There were knowledge learning, cases study.

Project Management Certificate, 4A

It's a certificate to recognize project management skills and experience. I applied for this to make myself better qualified as a project.

Diploma, Applied Linguistics, Level 7

Activities and Societies: Distance learning: attended online learning about different sessions/areas of linguistic for English Teaching.

Bachelor Of Education (Bed), International Business

Activities and Societies: Vice President of activities association for one year Organized events with different clubs in the association.