Irish Eustaquio Email & Phone Number

Sherbrooke, Quebec, Canada

National Capital Region, Philippines

Philippines

• Responsible for timely completion of all assigned deliverables including the off-cycle reports and other related tasks• Ensures that the appropriate processes are adequately documented and followed across all systems. • Serves as subject resource on relevant production area, answering queries.• Communicates actively with other departments to inform of status or to resolve problems.

Ncr - National Capital Region, Philippines

-Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.-Follow stepped procedures for a variety of repetitive upgrade situations.-Perform administrative functions and inventory control as required.-Monitor trouble tickets system and respond to all trouble reports within established goals.-Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.

Ncr - National Capital Region, Philippines

-Effectively manage large amounts of incoming calls.-Generate sales leads.-Identify and assess customers’ needs to achieve satisfaction.-Build sustainable relationships of trust through open and interactive communication.-Provide accurate, valid and complete information by using the right methods/tools.-Meet personal/team sales targets and call handling quotas.-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.-Keep records of customer interactions, process customer accounts and file documents.