Iris Castro Email & Phone Number

I am a student at Rutgers University, expected to graduate in 2028 with a Bachelor of Science degree. I am also a certified First Aid/CPR/AED provider by the American Heart Association. Since August 2023, I have been working as an IT Consultant at Rutgers University, where I provide technical support and assistance to teachers, staff, and students.In my role as an IT Consultant, I use my skills in Java, Python, and VPN to troubleshoot computer-related issues, create Help Desk tickets, communicate and collaborate with full-time workers, and maintain a safe and comfortable computing environment. I also help set up and troubleshoot classroom technology, ensuring a smooth and effective learning experience for students. I am passionate about helping others and solving problems, and I value teamwork, diversity, and innovation. I believe I can bring diverse perspectives and experiences to the team, as I speak three languages: Spanish, English, and Mandarin.

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  It Consultant

  Rutgers University

  Aug 2023 - Present

  - Acted as the initial point of contact for teachers, staff, and students calling or coming in for help with computer related issues - Skillfully completed conventional basic troubleshooting processes, gathered particular facts, and created Help Desk tickets- Communicated and collaborate with full-time workers- Ensured a seamless onboarding process by helping students activate their NetID and services- Supported password changes and quickly addressed security issues- Maintained a safe and comfortable computing environment by keeping eye on the computer lab- Helped set up and troubleshoot classroom technology to make sure students had an easy time learning