Iris Robinson Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Execute ACH Processing Collection and Distribution Window on FIS' heritage platform.Complete client-related requests daily via ServiceNow ticket system.Monitors applications, systems, and hardware in processing environment for abnormal processing conditions.Researches and resolves user problems as well as issues and problems with software systems.

Houston, Texas, United States

• Virtually facilitated 7 New Hire training classes for Debit Fraud, including laptop/systems setup
• Trained/assisted in training 3 separate offshore teams (located in India and Colombia) on various Outbound procedures; updated/rebranded/created several procedural SOP documents
• Nominated for Q1 2023 STAR Award
• Assisted advisors for WFH laptop setup at beginning of COVID-19 pandemic
• Brainstormed different ways to virtually incorporate employee engagement
• Trained tenured advisors in various Outbound duties

Houston, Texas, United States

• Verified suspicious transactions with issuing banks and cardholders
• Trained in Account Takeovers, Issuer Disputes Ultra, Follow-Up Queue, Too Late to Call, Live Alerts, and Falcon Inbound (formerly heritage Worldpay Credit Fraud)
• Maintained Post-Call Survey averages above 8.0
• Regularly assisted coworkers on floor and in chat as SME and backup MOD
• Succeeded in 4-month trial position as Fraud Team Trainer by creating multiple job aids, training coworkers in both Debit and Credit departments, and assisting with New Hire classes
• Participant of My Worldpay Idea for 2 proposals

Shenandoah, Texas, United States

• Completed daily chargeback and deposit reject reports and forwarded to third-party dispute department to ensure timely working of chargebacks
• Improved organization and flow of Excel spreadsheet with corresponding information from FDR Reports
• Increased profits by referring to applied debits/credits and FDR reports to clear outstanding transactions in spreadsheet

The Woodlands, Texas, United States

• Prevented loss by investigating suspicious transactions and merchant accounts, taking necessary action
• Verified transactions with issuing banks and cardholders.
• Assessed risk by gathering documents such as Business Experians and merchant financials to complete financial reviews
• Saved company thousands of dollars by closing several fraudulent merchant accounts after thorough investigation
• Assisted in training fellow analysts on new task queue system

Houston, Texas, United States

• Prevented and investigated internal and external theft and fraud, credit disputes, customer and employee accidents
• Conducted audits and awareness meetings of three departments each month
• Succeeded in apprehension of two credit fraud suspects and several shoplifters
• Prevented several fraudulent returns
• Worked in Gift Wrap and on loading dock for total of three months while waiting on position to get approved (contract positions from December 2008-March 2009)

Denton, Texas, United States

• Supported department by assisting professors and staff with various requests
• Performed various office tasks, such as copying, printing, and shredding
• Assisted students who visited department
• Assisted with department website

Denton, Texas, United States

• Filed and pulled orders
• Packed and unpacked shipments
• Shelved textbooks and assisted customers

Bachelor Of Science (B.S.), Criminal Justice

Activities and Societies: Talons, a spirit and service organizationAlso have a minor in psychology.

High School Diploma, 9-12

Activities and Societies: PALs, newspaper staff reporter, theatre, UIL, Leadership High School, Students Performing Acts of Random.