Iris Wang Email & Phone Number

Boston, Massachusetts, United States

Boston

Boston, Massachusetts, United States

- Managed front desk operations efficiently; handled in-person communications, phone calls, emails, reservations, folios, deposits and payment transactions, administrative details, and training assistance.- Communicated with guests to provide exceptional service, hospitality, and professional case resolution by assisting with accommodations and inquiries before, during, and after guests’ stays.- Maintained knowledge of hotel amenities and policies as well as local attractions, events, and transit.

Boston, Massachusetts, United States

- Controlled financial affairs of student-led advertising agency with 150+ members; managed budget, fundraising, event financing, expenses, and membership dues.- Mentored academic and client teams on advertising projects; provided constructive feedback and support regarding client relations, project management, branding, strategy, and creative direction.

Boston, Massachusetts, United States

- Built and managed professional relationship with local client. Led cross-functional team of 11 to implement website/brand revamp and create social media deliverables tailored to client needs.Client: Eye Lush Salon

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Worked directly with local non-profit client to provide curated data-driven marketing campaigns.Client: Rescuing Leftover Cuisine (Massachusetts and Rhode Island)

Boston, Massachusetts, United States

- Ensured satisfaction by catering to customer needs and managing orders and transactions efficiently.- Prepared food and beverages according to operational and quality standards. Upheld clean, organized environment by maintaining food safety records and restocking shelves.

Boston, Massachusetts, United States

- Conducted research and presented insights for optimized organizational database and file storage project on active funding initiatives utilizing Microsoft Teams, Excel, and PowerPoint.- Coordinated and hosted internal events including agency-wide December 2022 Lunch & Learn and Fall 2022 Career & Life Speaker Series on Diversity, Equity, and Inclusion.

Minneapolis, Minnesota, United States

- Stationed in and supported Sales & Revenue, Guest Services, People & Culture, Food & Beverage, Banquets & Catering, and Housekeeping departments while learning full scope of hotel operations.- Proposed strategic four-part action plan with a team of seven interns to increase employee retention and recognition across brand; incorporated current SOPs, research, and first-hand internship experience.

Boston, Massachusetts, United States

- Established welcoming third-place environment while preparing and serving quality beverages and food items according to brand-wide recipe standards.- Anticipated store/customer needs while prioritizing multiple tasks in fast-paced service setting; executed POS transactions and store closing duties such as restocking/cleaning.

Boston, Massachusetts, United States

- Assembled and distributed mass quantities of prepackaged meals for a residence dining hall following food safety and pandemic guidelines; assisted university staff in preparing ingredients and sanitizing work areas.- Provided customer service regarding dietary restrictions, allergens, and preferences.

Newton, Massachusetts, United States

- Collaborated with faculty chair to produce 10+ performances annually; coordinated events and transportation for parties/meals with 70+ students, staff, and family member attendees.- Recruited and onboarded new team members by conducting quarterly trainings; optimized processes to encourage efficiency and proactiveness on a team of seven.- Balanced supplier price quotes and creative requests while designing merchandise and playbills for distribution using Adobe InDesign.

Newton, Massachusetts, United States

- Managed front-of-house (FOH) operations during performance nights including box office and online ticket sales, seat reservations, headcounts and waitlists, ushering, concessions, and raffles.- Handled administrative and financial office duties including emails, phone calls, invoices, reimbursements, and payment deposits with the school bursar, faculty chair, and student coordinators.

Newton, Massachusetts, United States

- Supervised children (preschool through sixth grade) in youth development programs through educational group activities; facilitated communication, conflict resolution, and creativity.- Attended to individual children's needs and interests, providing personalized care and comfort.

Boston, Massachusetts, United States

- Researched and proposed business names, domains, and costs for company rebrand.- Compiled information in an organized spreadsheet utilizing Google Sheets and incorporated weekly feedback to refine the direction of additional recommendations.

Bachelor Of Science In Business Administration (Bsba), Concentration In Management And Organizations; Minor In Hospitality Administration

Activities and Societies: AdClub (VP of Finance, Account Executive), Marketing Club (Accounts Committee), FeelGood by The Hunger Project.

High School Diploma

Activities and Societies: Theatre Ink (Student Producer Coordinator, Stage Manager Coordinator), Melocotones A Capella (Manager), Tiger.