Iris Xing Email & Phone Number

Mississauga, On, Ca

• Established and implemented a more consistent design system aligned with Agile and thorough brand identity• Designed high-fidelity prototypes as the sole designer of the team for new features to be released in an upcoming product launch• Worked closely with FE and BE developers on design feasibility and requirements

• Designed high-fidelity Figma prototypes to enhance user interaction and experience• Conducted semi-structured user testing interviews to gather valuable feedback• Implemented self-directed A/B tests with Maze to optimize user engagement

• Conducted semi-structured UX research interviews to gain a better understanding of internal user workflows and pain points • Analyzed, organized and presented findings while ensuring clear communication with multiple teams throughout the duration of the projectDesigned wireframe mockups & high fidelity prototypes through Figma and presented user journeys in Miro

• Resolved and addressed customer questions and issues quickly through our platform's live chat support ensuring 100% satisfaction and 7 days a week service• Advocated for the use of bots in Intercom to improve efficiency and implemented flows that reduced workload while maintaining customer satisfaction• Researched, wrote, and published blogs and articles on a weekly basis regarding student learning, professor success stories and other content for the company's website• Curated marketing content such as workshop promotions and conducted cold outreaches through social media to expand our network and reach in the educational technology industry• Facilitated faculty-led workshops by ensuring questions were answered in chat, monitored attendees, and initiated polls. Post-workshop, ensured all insights were transferred to relevant pages

• Collaborated with marketing team for SEO and ad placements in Google, Facebook and Youtube ads• Implemented marketing strategies to increase follower count by 1000 on Twitter and Instagram through content creation, social media contests, and consistent engagement with the online community• Conducted research and designed content from concept to completion relating to social justice, mental health, and other topics to engage platform audiences

Mississauga, Ontario, Canada

• Managed guest reservations through an orderly system to improve overall restaurant efficiency and profitability• Implemented interpersonal skills through working in a team and interacting with many guests each shift• Prioritized guest satisfaction and quality of experience to maintain restaurant status as number one in the city at the time of employment

Bachelor Of Arts - Ba, Sociology

Minor in Digital Arts Communication

Education record

Activities and Societies: Prom Committee, Athletic Council, Yearbook Club, Link Crew, Volleyball, Flag Football, Soccer, Table Tennis