Irma Smith Email & Phone Number

Healdsburg, California, United States

Support People Executive Director & Assistant Director with 350+resort associates.● Manage the lifecycle of all associates: onboarding, building a cultureand separations/terminations.● Partner with resort executives, directors & managers with strategichiring plans on a quarterly basis.● Created People Department Budget for 2022 based on 2021 results.● Check & adjusted budget throughout 2021● Continue to help build the culture within the resort with all 350+associates.● Support associates with Health benefits: open enrollment, lifechanging events etc.● Support associates with Leaves of Absence, personal, FMLA,disability etc.● All aspects of recruitment: Career fairs (in-person & virtual),assessments, screening, interviewing.● Leading the resort with the International Student Program (J1 Visas)● Thinking out of the box to build recognition within the community asa desired employer.

Santa Rosa, Ca

Manage high profile location with yearly revenue of $2.9 million.Hire/train all partners; lead 35+ partners daily; Coach/train ASM for SM position.Ensure Starbucks mission was represented with every partner.Maintain healthy business/reach targets utilizing all tools provided; P&L Reports.Plan/execute district hiring fairs. Coach peers with hiring needs within their stores. Plan & execute district meetings.District Manager Proxy: Created thirty day plan to continue success: Increase transactions, leadership team building, SM partner planning.

Santa Rosa, Ca

Managed a very remote portfolio of 23 Starbucks accounts.Provided coaching and direction to the store team to take action and to achieve operational goals. Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Managed store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Managed ongoing partner performance using performance management tools to support organizational objectives.Created relationships with leaders of other large retail chains to influence collaborative work.Audited correct compliance based on Starbucks contract.Implemented company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Santa Rosa, Ca

Manage high profile location with yearly revenue of $2.9 million.Hire/train all partners; lead 35+ partners daily; Coach/train ASM for SM position.Ensure Starbucks mission was represented with every partner.Maintain healthy business/reach targets utilizing all tools provided; P&L Reports.Plan/execute district hiring fairs. Coach peers with hiring needs within their stores. Plan & execute district meetings.District Manager Proxy: Created thirty day plan to continue success: Increase transactions, leadership team building, SM partner planning.

Berkeley

Recruit registered nurses to perform laser hair removal, skin rejuvenation and body contouring treatments.Obtain monthly clinic quotas of $100,000+ by promoting clinic within surrounding businesses and maintaining a strong clientele base.Hold business presentations on a daily basis with potential customers.Motivate team members to reach selling quotas.Fully trained with knowledge of Vivite Skincare, Latisse, Juvederm, Radiesse and Botox.

San Francisco Bay Area

Drove results by networking with surrounding businesses and by developing plans on a quarter, monthly, weekly & daily basis.Strategically plan and execute effective in-store events to reach store targets.Responsible for target achievement in makeup and skincare for the San Francisco District.Held seasonal and quarterly training seminars for entire district along with monthly training calls to monitor product knowledge levels within the district.Worked with store managers to challenge and develop team with skincare and makeup.Worked closely with district manager in developing strategic selling techniques to distribute throughout the district and region.

Santa Rosa, Ca

Drove results by networking with surrounding businesses and by developing plans on a quarter, monthly, weekly & daily basis.Strategically plan and execute effective in-store events to reach store targets.Hired/promoted/terminated team members along with all payroll responsibilities. Coached and trained team with multi product knowledge, becoming product experts.Maintained salon within California State Laws

Certificate, Human Services, General

Sociology

Education record