Irma Hernandez Email & Phone Number

* Managed a complex portfolio of over 125 municipal bond accounts, ensuring 100% adherence to regulatory requirements and service level agreements.* Built strong relationships with 25 key clients, resulting in a 60% increase in client satisfaction.* Employed advanced software skills to analyze data, generate reports, and ensure rigorous compliance with all governing documents and departmental protocols.

* Analyzed thousands of transactions daily, flagging over 100 suspicious activities for further investigation.* Conducted in-depth due diligence investigations on over 1,500 transactions, individuals, and entities, resulting in a 30% reduction in risk exposure.* Reviewed 25 daily, weekly, and monthly AML reports, identifying and mitigating 75 potential compliance risks.

* Led a team of 7 analysts, providing over 200 hours of coaching and mentoring, resulting in a 75% improvement in team performance.* Implemented new quality control procedures, reducing errors by 80%.* Managed a daily workload of 10 concurrent tasks, ensuring 99% accuracy and 95% on-time delivery.

* Managed daily deposits, invoicing, and reconciliations for 75 accounts, reducing processing time by 40% and maintaining a 98% accuracy rate.* Utilized advanced Excel skills to complete trend analysis and streamline 5 manual processes.* Completed root cause analysis to identify pain-points within current processes and recommended solutions.

* Conducted advanced research and error analysis on 500 missing files and documents, reducing error rates by 60% and improving accuracy.* Led reconciliation projects for 100 accounts, ensuring precision and compliance with regulatory standards.* Mentored 7 team members, providing training and guidance on operations processes and procedures, resulting in a 50% improvement in overall team performance.

* Efficiently responded to customer inquiries, resolving 95% of issues on first contact.* Processed high-priority account requests and reconciled customer requests, maintaining a 99% accuracy rate.

* Scanned, prepped, and sorted documents in numerical order for distribution, improving filing efficiency 15%.* Pulled files for release, vault, and copy requests, achieving a 98% on-time completion rate.