Irshaad Khan Email and Phone Number

- Led the organizational transition to a new CRM - Assist with Project Management in BuilderTrend, and Smartsheets- Created the website www.huggicontracting.com on Wordpress- Led a domain transfer and managed all administration for DNS setting updates and webpage migration- Accounting and bookkeeping done in Quickbooks, Google Sheets and Excel- Implemented a new timesheet system using Google Forms- Created training frameworks and materials in order to facilitate continued learning- Created communication frameworks and weekly meeting minutes and agendas - Created a streamlined digital file management system using Google Drive

- Used my easy going and inquisitive nature to create and nurture relationships with constituents and stakeholders to foster strong community connections- Drove the planning and execution of community outreach and engagement programs such as seniors center visits and school reading programs - Created and organized extensive databases, ensuring accurate and up-to-date records for casework, outreach, and stakeholder relations- Championed open and transparent channels for public feedback, promoting active citizen participation and trust- Collected, analyzed, and leveraged data to drive strategic decision-making - Collaborated with local media and Caucus to amplify communication efforts and reach a wider audience- Was responsible for the MLA Constituency office upkeep, budgeting, procurement, and staff- Led and trained a diverse team of staff, students, and volunteers- Managed the Members schedule as well as all staff and volunteers- Wrote speeches, press releases, and email communications for the Member- Planned and hosted events for small to large groups (20-100 people) and was involved in every step of the way- Managed the social media accounts for the Member increasing his engagement numbers by 93%

- Trained, led, and supervised a team of 16 Enumerators with the goal of completing a census for all dwellings in our district- Received and organized inventory of all census materials and training documents and created individual packages for team members- Completed frequent quality checks on questionnaires to ensure accuracy- Strategized and implemented various enumeration techniques such as varying enumeration timing, creating notices, and reaching out to property managers - Continuously monitored progress using statistical reports, and then followed up with various coaching strategies to improve productivity- Finished with a 98% completion rate for the census in our district- Handled off boarding off all team members and ensured all census items were processed according to policy and procedure

- Delivered exceptional service, ensuring all inquiries (phone and email) were addressed promptly and with a high degree of accuracy and empathy- Took ownership of every citizen interaction and was sure to follow up with citizens to confirm their inquiry was resolved- Led multiple different passion projects to improve our centre including an employee recognition program, policy analysis and improvement project, and peer to peer coaching- I used my strong verbal and written communication skills to connect with diverse callers and provide clear instructions or explanations- Maintained accurate notes as I documented every customer interactions and entered the data into various systems to communicate with other branches of the City- Gained a strong understanding of new software and computer applications such as SAP, POSSE, and TACS - Kept up to date with knowledge of City services, programs, and procedures as they changed