Irvan Indrakusumah
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Irvan Indrakusumah Email & Phone Number

Customer Service Team Manager at Agoda
Location: Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 100%

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Current company
Agoda
Role
Customer Service Team Manager
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Company size
3929 employees

Who is Irvan Indrakusumah? Overview

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Quick answer

Irvan Indrakusumah is listed as Customer Service Team Manager at Agoda, a with 3929 employees, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Irvan Indrakusumah.

Irvan Indrakusumah previously worked as Senior Team Lead at Iprice Group and Team Manager at Concentrix. Irvan Indrakusumah holds Diploma, Accounting from Universitas Padjadjaran (Unpad).

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Email format at Agoda

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Agoda

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Profile bio

About Irvan Indrakusumah

Experienced Manager with a demonstrated history of working in customer service and digital marketing field. Skilled in Customer service, Digital advertising, Sales, Accounting, Contact Centers, Management and Leadership, Strong professional with a Diploma focused in Accounting from Universitas Padjadjaran (Unpad).

Listed skills include Leadership, Customer Experience, Microsoft Office, Management, and 8 others.

Current workplace

Irvan Indrakusumah's current company

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Agoda
Agoda
Customer Service Team Manager
singapore, singapore
Website
agoda.com
Employees
3929
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Company profile
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8 roles

Irvan Indrakusumah work experience

A career timeline built from the work history available for this profile.

Customer Service Team Manager

Current
Agoda

Federal Territory Of Kuala Lumpur, Malaysia

Oct 2022 - Present

Senior Team Lead

Iprice Group

Malaysia

Jan 2020 - Sep 2022

Team Manager

Concentrix

Greater Jakarta Area, Indonesia

Online Sales Team Leader

Apr 2019 - Dec 2019

Facebook Ads Customer Support

Concentrix

Kuala Lumpur, Malaysia

Jun 2017 - Apr 2019

Operations Coordinator

Pt Quantum Media Communications Indonesia

Greater Jakarta Area, Indonesia

Manage the rostering and scheduling process to enable the contact centre to handle the estimated calls flows within performance objectives. To be responsible for the reporting of centre statistics and recommending/implementing remedial action for unsatisfactory performance. Operations Coordinators provide support and information to the contact centre team to ensure the contact centre functions effectively and efficiently. Call Centre Supervisor- Managing a team of Indonesian and Australian agents and its performance.- Assisting other internal Department in Preparing and Delivering Trainings.- Handling Customer’s Enquiries and Complaints.- Established a good Relationship with other internal Department to meet company’s expectations.Call centre specialist- Helping supervisor in some of their tasks, eg, assisting CCR with their enquiries or handling complaints and compliments.- Acting as Subject Matter ExpertCall Centre Representative- Handling International Calls (Australia)- Handled customer’s calls and enquiries.- Dispatch any inquiries to relevant Department

Aug 2005 - Aug 2015

Accounting Consultant

As Syifa Islamic Boarding School

Subang

Dec 2012 - May 2013

Accounting & Finance

Pt Perkalin

Manage all transactions starting from inputting data until reporting it to the management, Budgeting, Handle company taxes

Dec 2000 - Aug 2005
Team & coworkers

Colleagues at Agoda

Other employees you can reach at agoda.com. View company contacts for 3929 employees →

AB Agnesa Beqiri Agnesa Beqiri Colleague at AgodaPožarevac, Centralna Srbija, Serbia View → NK Nattarika Kullawong Nattarika Kullawong Colleague at AgodaBangkok, Bangkok City, Thailand View → DJ Danielle Josephine Danielle Josephine Colleague at AgodaIpoh, Perak, Malaysia View → MR Muhammad Raihan Muhammad Raihan Colleague at AgodaSingapore View → VA Vickneswaran Anathan Vickneswaran Anathan Colleague at AgodaPetaling Jaya, Selangor, Malaysia View → OT Olayiwola Temitayo Sunmonu Olayiwola Temitayo Sunmonu Colleague at AgodaWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → HB Hasnain Bukhari Hasnain Bukhari Colleague at AgodaBangkok, Bangkok City, Thailand View → SP Suphannee Phetchgua Suphannee Phetchgua Colleague at AgodaBangkok, Bangkok City, Thailand View → SR Sofia Rajput Sofia Rajput Colleague at AgodaSouth Africa View → YM Yothada Monplub Yothada Monplub Colleague at AgodaBangkok City, Thailand View →
1 education record

Irvan Indrakusumah education

FAQ

Frequently asked questions about Irvan Indrakusumah

Quick answers generated from the profile data available on this page.

What company does Irvan Indrakusumah work for?

Irvan Indrakusumah works for Agoda.

What is Irvan Indrakusumah's role at Agoda?

Irvan Indrakusumah is listed as Customer Service Team Manager at Agoda.

Where is Irvan Indrakusumah based?

Irvan Indrakusumah is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with Agoda.

What companies has Irvan Indrakusumah worked for?

Irvan Indrakusumah has worked for Agoda, Iprice Group, Concentrix, Teledirect Telecommerce Sdn Bhd, and Pt Quantum Media Communications Indonesia.

Who are Irvan Indrakusumah's colleagues at Agoda?

Irvan Indrakusumah's colleagues at Agoda include Agnesa Beqiri, Nattarika Kullawong, Danielle Josephine, Muhammad Raihan, and Vickneswaran Anathan.

How can I contact Irvan Indrakusumah?

You can use AeroLeads to view verified contact signals for Irvan Indrakusumah at Agoda, including work email, phone, and LinkedIn data when available.

What schools did Irvan Indrakusumah attend?

Irvan Indrakusumah holds Diploma, Accounting from Universitas Padjadjaran (Unpad).

What skills is Irvan Indrakusumah known for?

Irvan Indrakusumah is listed with skills including Leadership, Customer Experience, Microsoft Office, Management, Computers, Contact Centers, Marketing, and Accounting.

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