☆ pro-active sales of Hotel's inventory;☆ cross-selling of F&B Outlets services;☆ re-active sales - MICE;☆ pro-active business development to meet & exceed volume targets and deliver higher ADR

 Assisted with Employee onboarding, induction and orientation process; Supported with inquiries, requests (bank account opening, sim cards) and documents (Medical, Residence visa, EID, Insurance); Updated and followed up on attendance accuracy and regularization (HRMS Systems: Zoho, Adrenaline); Cooperated and interacted with Recruitment division colleagues; Handled Leavers offboarding process, resignation, insurance and visa cancellation, gratuity calculation acceptance and payout, COC, sim card ownership transfer, and followed up on employee’s employment information

 Researched local market as “go-getter” to acquire new quality customers and increase business volume; Ensured business retention of existing portfolio of customer utilizing up-sale technique; Updated SOAs on biweekly basis, followed up and collected payments (cash, cheque, bank transfer); Participated in corporate events (competitions, new products launch, networking); Interacted with buyers: Restaurants, Cafés, Hotels, Manufacturers, home-grown industry enthusiasts

 Acquired new business for Corporate segment (bank transfer, foreign currency exchange) through cold calling, pre-booked and walk-in visits; Utilized CRM System to improve relations with existing customers taking active part in business volume growth;  Researched market for the new services, products, competition and strategy formation followed by update to Management (Banks, Exchanges, financial services entities); Generated business leads for salaries payouts (WPS/non WPS) and other financial products (prepaid multicurrency cards, bonds); Practiced paralegal knowledge in companies formation process in Mainland and Free Zones;  Collected accurate set of documents during initial meeting for qualified onboarding and immediate start of cooperation;  Underwent periodic training in KYC and AML;  Played active role in service requirements (transaction swift, FC exchange rate booking, payment credit terms etc.) and interacted daily with Treasury, KYC, AML, Branches

 Proactively participated in sales of secondary market properties (communities: Mira, Jumeirah Park); Undertook responsibility in business development approach for Off plan properties

 Expanded business horizons for the long-term car leasing services for corporate and individual customers; Took part in networking event sponsored by company

 Developed business for Hotels by searching for sales opportunities and liaising with prospective customers in Leisure segment, narrowly FITs and Group business; Practiced daily active sales visits to assigned DMCs and Travel Agents (all markets); Responded inquiries via phone calls and emails to achieve targets and maximum productivity; Formulated offer letters, yearly contracts, RFPs, special sales offers; Utilized knowledge of properties’ unique selling points, features, amenities, services and policies; Conducted site inspections, engaged with overseas Travel Agents and Hosted Buyers; Regularly followed-up on business leads with revenue potential; Monitored innovations and developments among competitor and provided feedback to HOD; Participated in exhibitions, tradeshows and went on business trips to Azerbaijan, Kazakhstan, Kuwait, Qatar, Russia, Ukraine and Uzbekistan;

 Developed business for tailor-made holiday and tours services bookings; Assisted in tourist visa issuance and ground handling (meet & greet); Took charge of administrative and personnel support; Part took responsibilities of credit control and financial management; Assisted with travel and holidays arrangements (charter flights ticketing and accommodation services); Communicated with overseas partners (hotel bookings, contractual agreements, visa support); Acted as company’s representative abroad (Egypt, UAE);  Provided marketing support on companies website (Q&A section); Undertook office administrator and PA duties