Iryna Drozd Email and Phone Number

As the Warehouses Manager for a Ukrainian NGO collaborating with the World Food Programme, I oversee the efficient delivery of food parcels to residents of the Pokrovsk district in Donetsk region. Managing operations across two warehouses, I ensure the smooth handling of approximately 80 thousand boxes each month. My responsibilities include optimizing processes to ensure streamlined operations, facilitating easy navigation through the warehouses, and ensuring accurate and responsible reporting.Additionally, I lead a team of warehouse staff, overseeing their tasks, providing guidance, and ensuring adherence to established protocols and standards.

Achievements: - Successfully oversaw the management of 18 stores spanning across Donetsk, Kharkiv, and Dnipropetrovsk regions, ensuring efficient operations and performance.- Spearheaded the establishment of new stores from inception to operational readiness, including the recruitment and comprehensive training of staff, resulting in seamless store openings.- Implemented effective oversight of store operations to maintain high standards of customer service, product quality, and operational efficiency.- Developed and monitored strategic plans to achieve business objectives, including sales targets, customer satisfaction goals, and operational efficiency metrics.- Managed supply chain operations and product assortment to optimize inventory levels, meet customer demand, and enhance overall store performance.

Achievements: - Exceeded performance targets consistently, resulting in increased profitability and overall store success.- Optimized departmental operations, leading to improved productivity and streamlined workflows.- Utilized sales analysis to identify trends and implement strategic adjustments, resulting in enhanced revenue generation.- Successfully led and motivated store staff, fostering a positive work environment and high team morale.- Developed and implemented efficient employee scheduling strategies, ensuring adequate coverage during peak hours while optimizing labor costs.- Maintained optimal inventory turnover rates through diligent monitoring and proactive management strategies, minimizing stockouts and excess inventory.

Throughout these three years, I worked as a consultant for several organizations. Most notably, International Organization for Migration, but also Save The Children and NGO "Ukrainian Frontiers". Achievements:- Empowered beneficiaries to initiate their entrepreneurial journey from the ground up.- Guided individuals in identifying and refining business concepts, facilitating the development of viable business plans.- Enhanced participants' skills in product promotion through effective advertising strategies, generating demand, and soliciting valuable customer feedback.- Provided comprehensive insights into tax accounting practices, ensuring participants' understanding and compliance with relevant regulations.

Achievements:- Orchestrated operational strategies resulting in enhanced efficiency and profitability of café operations.- Successfully recruited, trained, and supervised staff, leading to a highly skilled and motivated team.- Innovatively developed menus and culinary recipes, contributing to increased customer satisfaction and loyalty.- Established strong vendor relationships, optimizing procurement processes and ensuring high-quality supplies.- Implemented robust internal accounting systems, resulting in improved financial transparency and control.- Fostered customer engagement initiatives, resulting in enhanced customer satisfaction and retention rates.

Main Achievements:- Implemented streamlined operational procedures resulting in a 15% increase in efficiency within the supermarket.- Ensured 100% compliance with company standards, resulting in enhanced customer satisfaction and loyalty.- Effectively managed daily activities of the supermarket, leading to a 20% reduction in operational costs.- Analyzed sales data and customer feedback to identify areas for improvement, resulting in a 10% increase in sales revenue.- Conducted thorough inventory assessments, reducing discrepancies by 28% and ensuring accurate stock levels.- Optimized ordering, storage, and sales processes, leading to a 20% reduction in wastage and improved inventory turnover.- Developed and implemented innovative strategies resulting in a 15% increase in turnover and enhanced overall customer experience.

Achievements:- Established robust relationships with suppliers, resulting in a consistent and reliable inventory of fresh products across all branches.- Implemented efficient inventory management practices, leading to a 25% reduction in stock discrepancies and ensuring optimal stock levels.- Successfully recruited and trained a highly skilled team, resulting in improved productivity and customer service excellence.- Spearheaded the expansion efforts by facilitating the opening of multiple stores in Donetsk, Luhansk, Dobropillia, Lyman, and Sloviansk, contributing to the company's growth and market presence.- Streamlined operational processes for new store openings, resulting in seamless transitions and accelerated time-to-market.- Collaborated cross-functionally to ensure smooth operations during store openings, including coordinating with various departments and external stakeholders.- Demonstrated strong leadership and organizational skills in overseeing the logistical aspects of store openings, including procurement, staffing, and setup.