Iryna Kulyk Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, United Kingdom

• Coordination of training programme for internal Construction lawyers worldwide;
• Development, implementation and continuous improvement of the new forms of learning and sharing gold standard fee earner experience such as training films, legal knowledge hubs, etc.;
• Building and supporting corporate Intranet portal;
• Supporting clients in terms of training, legal news, know-how, etc.

Kyiv, Ukraine

• Achievements:
• Developed (from the very beginning) & implemented Customer Experience Management in PF;
• Implemented tools for customers’ satisfaction measurement ("Mystery shopping", Customers’ satisfaction survey (NPS), Post call satisfaction survey, Claims management, “Right first time”, etc.) and set up KPIs;
• Customers' satisfaction indicators are included in the KPIs of all the employees of Head Office & Regional teams (PF). “UkrSibbank” was named Bank No.1 in… Show more Achievements:
• Customers' satisfaction indicators are included in the KPIs of all the employees of Head Office & Regional teams (PF). “UkrSibbank” was named Bank No.1 in terms of Net Promoter’s Score (GfK Ukraine). Responsibilities:
• Coordination and supervision of Customers' experience/satisfaction indicators;

Kyiv, Ukraine

• Project management (led and launched the “Car loan Project” – general project coordination);
• PF processes development and optimization: construction of new scheme of work (workflow) and improvement of existing one to make loan processing client oriented & the most effective in accordance with situation on the.
• Cooperation with others divisions regarding new processes development and implementation (preparation of normative documents, business requirements, training materials,… Show more
• Cooperation with others divisions regarding new processes development and implementation (preparation of normative documents, business requirements, training materials, etc.)Achievements: Launch of “Car Loan Project” –.

Kyiv, Ukraine

• Full cycle of bank products’ development & going on into the market: market analysis (market needs and gaps, key drivers of the market, empty niche searching), creation of product concept, evaluation for volume of sale.
• Involvement in design and implementation of new customers & products segmentations.
• Participation in product’s profitability analysis, price policy.Achievements:… Show more
• Participation in product’s profitability analysis, price policy.Achievements: Launch of “All inclusive” packages and flexible deposit named “Active money for SME (small & medium enterprises)”; Products catalogue.

Kyiv, Ukraine

• Dealing with car loan and overdraft credit application (entering application and preparation of Credit Committee decisions);
• Soft collection activities.