I believe that a well-maintained knowledge base is essential for B2B and B2C companies of any size, as it leads to faster problem resolution, increased customer satisfaction, more efficient use of resources, and better analytics and reporting, ultimately contributing to better customer experience.With 2 years of experience in IT industry as a Tech Writer and over 3 years in the veterinary industry as Knowledge Management Specialist, I have developed a deep understanding of how to manage and distribute large amounts of data and information effectively. My experience includes creating and managing knowledge bases, developing content management systems, and implementing policies and procedures to ensure that information is properly organized, stored, and distributed.I have also led cross-functional teams and worked closely with stakeholders to identify and prioritize content needs. I am committed to providing high-quality content that aligns with organizational objectives and supports the needs of stakeholders. If you're looking to improve your organization's content management system or knowledge base, let's connect and discuss how my expertise can benefit your team.
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Knowledge ManagerKatico Apr 2023 - Present -
Manager Knowledge ManagementGalaxy Vets Dec 2022 - Apr 2023 -
Knowledge Management SpecialistGalaxy Vets Jan 2022 - Dec 2022 -
Technical WriterVeterinary Integration Solutions Sep 2020 - Dec 2021Creating comprehensive documentation for the Knowledge Base: SOPs, FAQs, how-to guides, tutorials, instructions, etc.Developing content in alternative media forms (charts, diagrams, screenshots, GIFs).Formatting, editing, reviewing, and improving existing content. -
Technical Writer - MethodologistUnit Factory Oct 2019 - Mar 2020Киев, Украина- Preparing a complete user guide and training instructions for educational IT program- Designing and formatting documents in accordance with the requirements set by the project- Proofreading the documentation- Collecting, verifying, understanding information from the developers -
Technical WriterInnovaventis Nov 2018 - Sep 2019Writing step-by-step guides and manuals, release notes for company's products in Confluence, maintaining existing documentation. Communication with team (developers, QAs, Project managers).
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Customer SupportInnovaventis Jul 2018 - Nov 2018
Iryna Ostapenko Education Details
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Management Information Systems, General
Frequently Asked Questions about Iryna Ostapenko
What company does Iryna Ostapenko work for?
Iryna Ostapenko works for Katico
What is Iryna Ostapenko's role at the current company?
Iryna Ostapenko's current role is Knowledge Manager.
What schools did Iryna Ostapenko attend?
Iryna Ostapenko attended National Aviation University.
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