Isa Bermejo Email & Phone Number

Leading customers around the globe in setting the course for optimizing the use of the SL platform to achieve their business objectives.

Taiwan

Effectively enhanced IT operation processes and led and accomplished numerous vital projects that translated to an increase of 100% mobility, improved end-user services and experience, easy management and non-complex maintenance. • Project HRIS: Created business case, project planning, budgeting and presenting to C-level for approval.• Project Service Transformation: Led the Taiwan IT team for service delivery implementation of mobile apps and distribution of mobile phones to the technicians.• Project Service Now: Led the Taiwan IT team for the creation and implementation of Configuration Item (CI) and design processes for the approval matrix together with the cross-continent teams.• BAU: Improved day-to-day operations by enhancing support processes and monitored Line-Of-Business Support vendor performance through regular meetings and working consistently within established timelines.• BAU: Passed audit requirements with a 0-percent fault through organization and enforcement of monthly compliance.

Taipei City, Taiwan

Retained 100% international SME clients by establishing enhanced service processes and clear KPI metrics of the Engineers and designed and implemented an efficient infrastructure (server, network, software) projects meeting the 100% of the required timeline. This translated to minimize downtime, less disruptive operations, cost saving, and better productivity.

The Globe Towers

Met 130% of the group quota by closing numerous enterprise and government projects in collaboration with sales partners through organizing efficient and cost-effective technical recommendations and presentations to C-levels.• Supports Account Managers across the Philippines, providing pre-sales technical support for the Globe IT Infra and Software offerings for various enterprise customer and government agencies. • Responds to Request for Proposal (RFP), Request for Information (RFI), Upgrade Quotes and Bids for enterprise and government requests.• Assists with strategy, bid proposal preparation and point by point responses, production of standard documentation, equipment lists, drawings, and implementation/cutover plans, presenting at orals, negotiation and customer design reviews, answering technical questions, order fulfillment and successful transition to the post-sale engineering team.

Makati City

Awarded as Managing Director within two months as a consumer financial adviser of mutual funds, life, and non-life insurance.• Assess and understand the client's immediate and future financial requirements and accordingly create and integrate data into a suggestion plan.• Proficient in all of the company's products, including Mutual Funds, Life Insurance, Auto Insurance, Property Insurance, and Annuities.• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.• Encouraged to reach life goals and worked together with agents on a one on one basis.

San Juan City

Reached more than 150% of the quota in partnership with Sales as a technology liaison member of the HP and Dell Tech-Presales of ICS for SMB, Enterprise customers and government bids. * Managed all technical aspects of the IT solution selling; facilitated technical enablement, coordinated technical workshops, and led periodic review meetings. Attended business plan meetings with Sales Reps; offered insight and technical expertise to drive new business initiatives.* Drove the sales of ICS for HP and Dell servers and storage, Dell Asset Management KACE, VMware Hypervisor, Cisco Routers, Symantec Backup Exec, and Windows OS. * Mentored a team of 5 engineers, provided coaching, training and development opportunities, enabling the ability to build new skills and increase engagement.* Prepared project specification compliance sheet, RFP’s and BOMs.* Managed own project from initiation to the closing of service delivery.

Responsibilities (Supports North America clients)Basic Functions: Transactional Workload• Validate appropriate parts included in the Bill-of-Materials for buildable error-free hardware system using HP particular system (SBW)• Create configure-to-order and build-to-order hardware to the customer for options • Create a Whitebox System using Intel and Supermicro parts• Assist sales in the generation of pricing• Update and recommend reseller for latest computer systems, servers, storage, network devices and software for internal and external customersBasic Functions: Project Based Workload• Scope customer requirement and investigate existing IT environment• Design and create recommended approach solution based on customer requirement• Create Bill-of-Materials, price and forward to Account Managers for commercial costing• Provide Proof-of-Concept in the coordination of Solutions Consultant (in Greenville, SC as the customers are in North America)

Eastwood City Libis, Quezon City

Product Support Rep (Handled phone calls from North America)Supported Products: Netgear level 1 devices such as: LAN /WLAN adapter, hub, wired & wireless broadband modem, gateway, router, wireless access point, media adapter, wireless bridge and VPN routers, VOIP devices (SIP phone, ATA adapter, VoIP router)

Learning Mandarin Language, Linguistics

Learning Mandarin Language, 當代中文課程

Bachelor Of Science (B.S.), Electronics And Communications Engineering

Activities and Societies: Managing Editor, Yearbook 2007-08 USLS; Vice-President of IECEP 2006-07, USLS; Secretary General, (KB-207).