Isaac Chen Email & Phone Number

Taipei City, Taiwan

Perform NUDD analysis to identify possible manufacturing and operational risks and implement mitigation strategies, and devise operation functional plans as well as conduct phase gates to drive ODMs through product development phases to ensure operational excellence in order to bring Alienware products from concept to launch on time and with quality.

Neihu, Taipei

Customer: Welbilt Inc, and Fisher & Paykel Appliances Product developed: HMI displays of industrial and commercial kitchen appliances Project type: ODM Responsibilities include, but not limited to:(1) RFQ generation (schedule, spec or design proposal, expected design and material NRE, etc)(2) Lead project from design, prototype, engineering builds, to mass production ramp up(3) Hold regular internal and external meetings with stakeholders(4) Project and build readiness tracking (schedule, open action items, issues list, material status, etc)(5) NRE tracking (weekly tracking of budget spent on design and material)(6) Coordinate with the factory to conduct engineering builds (jigs & fixtures fab and buy-off, line set up and buy-off)(7) Monitor build status (yield rate, UPH, production issues, etc)(8) Facilitate discussion to resolve engineering and production issues(9) Drive design changes and production improvements to improve yield rate and UPHMajor challenges encountered/overcome: Stringent thermal and EMI requirements, cross-site product development

Taipei City, Taiwan

Customer: Amazon, Motorola, Lenovo, Microsoft, Pearl Auto Product developed: cell phone and automobile camera modules Project type: JDM Responsibilities include, but not limited to:(1) Drive project from PRD review, to design, to NPI engineering builds, to mass production ramp up(2) Hold regular internal and external meetings to keep the team focused(3) Project tracking and drive build readiness(4) Monitor build status and work with the team to resolve design and production issues(5) Drive design and production improvements to bring up UPH and yield rate(6) Negotiate test criteria and spec with customerOver the years at Primax I have always successfully brought the numerous camera module projects from the start to mass production, often with customer commendations and praises, and I am proud to have consistently been the assigned to the team spearheading the design and implementation of new camera module technologies such as optical image stabilization, active alignment, dual cameras, 360 degree viewing angles, etc.Major challenges encountered/overcome: Mostly manufacturing/assembly related issues, because with camera modules even very slight shifts/rotation/tilt during the assembly process can lead to optical performance issues. A lot of effort was also spent on conducting experiments/DOEs to prove and convince customers that spec tolerances are too stringent based on component performance and assembly tolerances. Finally, as we spearheaded new technologies, much discussion and experimentations are required before we could apply the technologies to production.

Taipei City, Taiwan

Customer: Pace (now acquired by Arris International Plc), DirecTV Product developed: Set-to-boxes Project type: JDM Responsibilities include, but not limited to:(1) Design discussion with customer (2) Project and build tracking(3) Regular meetings with customer and internal team(4) Monitor build progress and status(5) Drive design and production improvements(6) Review engineering build results with the customer(7) Bring UPH and yield to acceptable levels for mass productionAt the end of my short tenure with Pegatron, I received commendation from Pace’s product development Director for my contributions to the project.Major challenges encountered/overcome: Thermal requirements, multiple overlapping builds (next build starts before the current one is finished)

Shenzhen, Guangdong, China

(1) Track build readiness(2) Hold regular meetings with the customer as well as the internal team to drive build readiness and keep the team focused on the project. Typically the meetings start out as weekly meetings and would progress to daily meetings during engineering builds and even three meetings per day if there are critical issues.(3) Monitor engineering build progress and immediately resolve production issues when they arise(4) Drive engineering PM and factory team to resolve production issues(5) Coordinate production line setup and monitor MBO (master buy-off) status(6) Draft and review ramp up plans with customer planners(7) Close all open issues to get OK2Ramp from the customer

Shenzhen, Guangdong, China

(1) Review weekly forecast changes (upside/downside) and relay information to internal functions(2) Plan production based on material availability and production status (3) Ensure weekly forecast is fulfilled(4) Weekly meetings with customer planner to review forecast, fulfillment status(5) Coordinate internal team to resolve production issues when they occur(6) Work with material management team to mitigate E&O losses when the product is near EOLMajor challenges encountered/overcome: The most difficult part of this job would definitely have to be the extreme pressure from Apple to achieve their high standards and demands for excellence in execution.

Taipei City, Taiwan

Worked as a sales specialist at the TECO home appliances department.Responsibilities: Customer liaison, quotation / PO / invoice preparation, production and shipment tracking, sales target fulfillment, identify new business opportunities.

Master'S Degree, International Business

Bachelor'S Degree, Information Technology