• Organizing/validating paychecks and tax returns• Data Entry, 50 wpm on average, keying in key mistakes discovered on tax returns & paychecks.• Regularly working with all Microsoft Word, MS Excel, MS PowerPoint• Telescoping tax return errors such as misspellings, dependency errors, income errors, scams, etc.• Multitasking- Dealing with various assignments that each included a due date.• Trained new employees

• Taking surveys on vehicle insurance in a timed manner• Data Entry, 55 wpm on average, keyed in customer’s responses to questionnaires.• Adapted to Doss, the company’s internal program• Regularly working with all Microsoft Word, MS Excel, MS PowerPoint• Conversing with an array of people daily• Trained new employees• Outbound calling-200 calls a day

• Collect college debt for Sallie Mae• Data Entry, keyed in important information frequently during high pressure phone calls• Outbound calling & skip tracing called employment, neighbors, family, etc. • Adjusting to Sallie Mae’s internal program• Regularly working with all Microsoft Word, MS Excel, MS PowerPoint.• Worked as teams, and competed against co-works.• Deescalated high pressured situations on the regular.• Garnished wages & provided payment plans.