Partner with the client and carriers to ensure the standards of delivery are met and to achieve customer service and app usage goals.• Achieved a successful start-up for Lowe’s contract through contractor recruiting and onboarding. • Helped resolve several LTR issues in our market by providing and implementing specific solutions.• Created a report to facilitate proper management of KPIs, as well as other reports to address different needs.• Ensured all communications were streamlined to avoid confusion during route confirmations. Also partnered with Lowe’s IT team to improve routing systems.

Assist with managing the day-to-day operations, a logistical decision to guarantee customer service and on-time deliveries. •Manage the dispatching of contract carriers and resolve issues throughout the day as needed •With a short amount of time in this position, I became the liaison between our department and our business partners.•” Onboarding Champion”, responsible to guide all new employees through the training website and ensure all training modules are completed.

Developed a culture of operations knowledge and safety by understanding other departments’ training needs. • Promoted within 3 months of hire to Training and Development Specialist.• Led and managed a project to develop a Resources Ordering platform in our corporate website.• Designed new training materials for better engagement and retention by applying Kaizen philosophy which led to a better control of safety risks and reduced operating costs.• Coordinated, directed and edited training videos; and maintained a Media Library of all procedures and systems.

Worked with management to establish swift and accurate communication between stations. Oversaw product quality and ensured consistency through recipes knowledge.• Awarded Employee of the Month and Most Valuable Player (MVP) for self-training in multiple stations. • Became Designated Trainer within four months due to fast learning exemplary work ethic.• Trained new hires, helping them develop communication and organizational skills by utilizing training materials and following the four stages of training.• Completed operational requirements by scheduling/assigning employees and following up on work results.

Contributed to customer retention by managing food services. Detected and carried out sales opportunities throughout the store partnering with other departments.• Promoted to supervisor within seven months, by demonstrating inventory knowledge and leadership. • Promoted to Boca Raton, for a larger managing position that involved coordinating between stores for events and catering.• Awarded manager of the quarter for top sales and customer satisfaction.• Met the highest standards of workplace safety by coaching and motivating associates to maximize team performance.