Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in tracking statistics and reports (weekly, monthly, and annually).Assist with Staff Management and provide backup support to Club Manager as needed.Member service oversight - Ensuring staff is providing a superior customer experience at all times, Assist inresolving or escalating employee issues or concerns, involved in all front desk related activities.Facilitate all member requests, issues and questions, assist in overseeing cleanliness and maintenance of facility, assist in ordering of supplies using specific budget based on club requirements.

Acted and worked in a manner that is consistent with company’s core values, demonstrated a thorough understanding and compliance with the company’s safe lifting practices and standard procedures.Provided direction to all product sales specialists to ensure a highly a entive and accurate level of customer service, completed all product specialist certification courses, demonstrated a thorough understanding of merchandise and installation, ensured the overall merchandising, pricing and organization of the department.Communicated standard operating procedure direction and changes to all associates in a timely manner, completed the Industrial Truck (forklift) proficiency testing and certification, communicated inventory needs to management on a consistent basis.

Supported the achievement of financial goals by communicating and collaborating with other teamleads and store management on business objectives, delivered daily operational guidance to teams and monitored inventory flow processes and service standards.Lead team associates effectively by operating as the manager on duty, prioritizing and delegatingdaily workloads, monitored and communicated team staffing needs, ensured area processes were executed effectively, set clear expectations, communicated goals and maintained open dialogue with team associates, provided consistent follow up to verify workload completion, ensured compliance with company policies and procedures, participated in the hiring, promotion, coaching, training, and evaluation of associates.Developed, communicated and implemented processes/practices to meet business needs by collaborating with managers, co-workers, customers and other business partners, analyzed and applied information from multiple sources, monitored progress and results, identified and addressed improvement opportunities.