Isaac Goh Email and Phone Number

• Commended by Revenue Manager for achieving Top Average Weekly Revenue in Aug 2022• Reached Top Revenue Tier for Jul & Aug 2022. • Created action plans and improved guest satisfaction by 10% in Aug 22• Communicated across hotel departments efficiently ensuring guest satisfaction• Negotiated multiple alternatives & arrangements to secure and maximise revenue• Maintain tact & professionalism in dealing with guests of diverse demographics

• Extended NS contract when called upon by the nation in its efforts against COVID• Lead a team of 5 tracers liaising with health officers & dormitories on ground• Drew up activity maps for COVID+ patients• Linked up government resources, grants & supports for patients in isolation• Handled challenging calls while maintaining professionalism, patience & empathy

• Led a section of 7 men as Section IC to win Best Section award during Rotation 2.• Executed strategy & commands outfield• Liaison & spokesperson between commanders and men• Understand the motivations of men from diverse socio-economic backgrounds

• Assist arrival & departure passengers during embarkation & disembarkation• Embody the Changi DNA of a Personalized, Stress-Free and Positively Surprising• Communication with passengers from diverse cultures & backgrounds• Awarded the Changi Service Star for consistency in excellent service

• Crafted & proposed new service blueprints for different touchpoints at the airport• Utilized data to analyse passenger complaints to identify service shortfalls• Conducted audits, observation & surveys on implemented SOPs & verbatims• Planned and organized internal training & appreciation events for airport staff• Sourced and procured vendors for airport-run service improvement initiatives