Aspiring social entrepreneur learning from the ground up to understand the corporate-social landscape in Singapore to discover the interplay & possibilities through the power of stories"Our world is a shared experience fractured by individual perspectives" How amazing it could be if we all could hold multiple frameworks in our mind and accept the diversity of thought.
The Ninja Lab
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Co-FounderThe Ninja LabSingapore
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Manager (Projects, Programs, Partnerships)Architects Of Life Oct 2022 - PresentSingapore
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Front Desk ExecutiveGlobal Premium Hotels Ltd (Gphl) Jul 2022 - Sep 2022Singapore• Commended by Revenue Manager for achieving Top Average Weekly Revenue in Aug 2022• Reached Top Revenue Tier for Jul & Aug 2022. • Created action plans and improved guest satisfaction by 10% in Aug 22• Communicated across hotel departments efficiently ensuring guest satisfaction• Negotiated multiple alternatives & arrangements to secure and maximise revenue• Maintain tact & professionalism in dealing with guests of diverse demographics -
Contact TracerMinistry Of Health (Singapore) Mar 2020 - Aug 2020Singapore• Extended NS contract when called upon by the nation in its efforts against COVID• Lead a team of 5 tracers liaising with health officers & dormitories on ground• Drew up activity maps for COVID+ patients• Linked up government resources, grants & supports for patients in isolation• Handled challenging calls while maintaining professionalism, patience & empathy -
Section 2IcSingapore Armed Forces (Saf) Mar 2018 - Mar 2020Singapore• Led a section of 7 men as Section IC to win Best Section award during Rotation 2.• Executed strategy & commands outfield• Liaison & spokesperson between commanders and men• Understand the motivations of men from diverse socio-economic backgrounds -
Gate Services Agent (Singapore Airlines Group Operations)Sats Ltd. May 2015 - Feb 2018Singapore• Assist arrival & departure passengers during embarkation & disembarkation• Embody the Changi DNA of a Personalized, Stress-Free and Positively Surprising• Communication with passengers from diverse cultures & backgrounds• Awarded the Changi Service Star for consistency in excellent service -
Quality Service ManagementChangi Airport Group Mar 2017 - Aug 2017Singapore• Crafted & proposed new service blueprints for different touchpoints at the airport• Utilized data to analyse passenger complaints to identify service shortfalls• Conducted audits, observation & surveys on implemented SOPs & verbatims• Planned and organized internal training & appreciation events for airport staff• Sourced and procured vendors for airport-run service improvement initiatives
Isaac Goh Education Details
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Aviation Management & Services
Frequently Asked Questions about Isaac Goh
What company does Isaac Goh work for?
Isaac Goh works for The Ninja Lab
What is Isaac Goh's role at the current company?
Isaac Goh's current role is Co-Founder.
What schools did Isaac Goh attend?
Isaac Goh attended Temasek Polytechnic.
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