• Partner closely with Relationship managers on account management of existing and prospective client CEOs and leadership teams to help create strategic value for businesses. • Coordinate with product partners to ensure customer success by delivering the full bank capabilities in credit, treasury, wealth management, etc. for Middle Market companies (annual revenues of $50 million to $2 billion)• Presentation development of economic and industry updates, market forecasts, and peer benchmarking analysis. • Monitor and review activities across multiple portfolios and industries in order to identify opportunities for expanding client relationships and anticipating business needs. • Collaborating with Business Development Officer on market prospecting efforts, through networking, cold calling, and prospect qualification.

• Responsible for driving sales of a multi-million-dollar financial center, through the coaching and development of direct reports and supporting business partners, while maintaining operational & compliance excellence• In Q1 of 2020, exceeded sales goals while elevating customer service performance, partner referrals, and operational standards • Responsible for managing the customer access to safe deposit boxes for all of the market's closed financial centers• Owned the implementation of a new employee development program & call center initiative in the market. Assisted 10+ associates get certified on outbound calling & best practices.• Generated a 25% improvement in associate booked future appointments, as well as increasing associate contact rate by 10%, through the development/call center programs.• Conducted weekly business reviews with my direct team, business partners, and outside vendor partners to identify ways to improve sales and customer service performance

• Responsible for the management of daily inventory levels through communication with the central team regarding current inventory on-hand • Drive target achievements for KPI metrics (markdown execution, sales, and customer service scores) through managing team members and effective process management• Developed excel models to analyze daily and monthly sales trends. Forecasted future sales and growth requirements to achieve profitability objectives• Oversaw the daily inflow of new merchandise and ensured that the new product was strategically placed to meet company guidelines• Led business overview presentations to regional and district partners, and most recently to C-level executives

• Accountable for driving profit numbers through daily productivity management and communication to sales managers and associates on the key objectives for the store. • Reduced seasonal payroll spend by 500 hours through effective planning and daily touch bases with the staff. • Executed weekly sales trend analysis and presented findings to store manager to develop next steps improvement plans• Managed the reverse logistics program for the entire store resulting in effective inventory management and increased profits for the store• Responsible for the store’s fulfillment process, including driving ship-on-time rates, overall fill rate, maintaining customer service level agreements, and resolving customer shipping issues• Communicated with Operations Manager and Distribution center to coordinate the shipping of new goods to the store. • Achieved Sales plan in all areas of responsibility for the 2016 year.• Led the interim and annual inventories for the multimillion dollar stock ensuring accuracy and thereby reducing the overall store shortage rates• Provided mentoring, fast feedback, and development for the associate team resulting in over ten promotions amongst the team members• In 2016, selected to participate in Macy’s Leadership Development Program, representing one percent of the top sales managers in the country

• Analyzed sales results from the financial reports and collaborated with the in-store and district partners to improve sales and ensure that stock levels aligned with the store requirements • Partnered with schools and local business to communicate promotions and drive additional store traffic• Managed and mentored thirty sales associates. Actively developed two sales supervisors who become sales managers• Selected in 2014 as Sales Manager of the Year

Researched and compiled information on various vendors that we did business with.

• Assisted with the completion of the request for quote for a new corporate-wide cell phone agreement. Held calls with multiple vendors and designed Excel spreadsheets and PowerPoint presentation for the management team • Completed global indirect spend forecasting for travel costs using Microsoft Excel spreadsheets