Isaac Nathaniel Email & Phone Number

Austin, Texas, United States

Working for the City of Austin Texas Utility service as a Call Center Representative Remotely for Water, Trash, Electricity, and Field Dispatch.•Customer Service•Dispatching Field Requests•Answering Inbound Calls•Making Outbound Calls•Extensive knowledge of Utility services including Water, Waste/Disposal, and Electricity.•Data Entry•Extensive Microsoft Outlook and Office Abilities•Great Rapport•Billing•Advance Computer Skills•People Skills•Accounting•Making and Submitting Detailed Reports•Excellent Speech and Reading Ability•Multitasking•Retention Skills•Sevice Reconnect•Typing Detailed Notes on Every Call•Problem Solving•City Policy Knowlege

Houston, Texas, United States

• Inbound sales representative for American Express. • Primary responsibilities included educating customers about the credit cards offered and assisted customers to sign up with their preferred programs. • Other duties included upgrading current customers benefits and ensuring that they were re-directed to the current departments if necessary.

Houston, Texas, United States

• Handled incoming customer calls regarding service issues, work orders, customer concerns, payment, and overall account management. This includes being contacted via e-mail, text, and phone. • Responsible for dispatching technicians to correct location, ensuring to remain in constant communication with the technician to resolve any issues, processed the payment once the service was completed by the technician, and importantly ensured that the technician completed the job according to the code and according to the customer’s liking. • I also did outbound sales during promotional periods.

Houston, Texas, United States

• Worked primarily as an outbound sales agent for natural gas, also received inbound calls for current customers. • Reached out to potential customers to enroll them with the company by offering fixed rates through a contract.

San Ramon, California, United States

• Received inbound calls from customers with issues regarding personal appliances, plumbing, electrical, HVAC, Roof, and other issues involving structural damage to the customer’s home/possessions that were insured under company's warranty. • Also responsible for answering customers questions regarding their warranty, billing, and claims. • Accountable for taking reports on items that were damaged and creating estimates for repairs, making purchase orders for equipment, dispatching, and paying out contractors for work completed and equipment needed.

Alvin, Texas, United States

Here I worked as a customer service representative and technical support agent. Helping customers with billing, payment issues, account details, promotions, sales, and technical issues with their equipment. Technical support involved walking customers through self-service steps to fix their equipment, dispatching technicians, and ordering equipment.Duties included:Customer Service.Technical support.Billing.Sales.