-Offer comprehensive systems navigation and case management to adult populations with an emphasis on LGBTQ+ community members and individuals living with HIV.-Address immediate client needs through advocacy in housing, financial, mental health, and other vital areas-Respond to on-demand crisis situations to create a secure environment conducive to de-escalation and resolution-Foster engagement, stabilization, and independence through collaborative client care plans-Cultivate and nurture community partnerships to enhance care and elevate client outcomes-Maintain detailed documentation of all client interactions, project updates, and other relevant information to ensure compliance with contract deliverables

-Provided ongoing case management services for up to 23 clients previously experiencing homelessness with a focus on LGBTQ+ individuals and or people living with HIV-Utilized client centered and trauma informed care frameworks to establish individualized case plans, provide culturally competent referrals, and to achieve client goals-Facilitated workshops and community events to promote independent living skills and community engagement-Ensured completion and maintenance of client records, documentation, and data reports to sustain and increase funding-Liaise between tenants and property management to support program compliance

-Scheduled/provided weekly individual counseling & case management services for up to 40 clients experiencing addiction-Administered fundamental counseling techniques and motivational interviewing to support desired changes.-Identified patients' strengths, needs, abilities, and preferences, to develop and implement individualized treatment plans that effectively supported patient's short & long-term goals-Coordinated care with physicians, nurses, and external resources to achieve appropriate level of care-Ensured completion and maintenance of patient files: treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with federal, state, and agency standards

-Successfully completed extensive training program, core curriculum, & mentorship in taking calls-Crisis Line: Provided crisis de-escalation through emotional support to callers, all ages, nationwide-Nightline: Provided fact-based emotional support and referrals with an emphasis on HIV/AIDS-Drug Line & Relapse Line: Provided emotional support and referrals around drug use & chemical dependence-Clinical supervisee under the tutelage of Van Hedwall, Director of SFSP & Licensed Marriage & Family Therapist-Weekly professional development dedicated to advancing counseling skills & clinical practice-Typed documentation of each client interaction including risk assessment, action plan, & referrals

-Teacher's assistant for second grade classroom of 22 children at Harvey Milk Academy-Fostered student literacy skills through academic intervention until reading standards met-Created lessons and strategies to accommodate students below reading average-Facilitated and supervised various classroom activities to support lead teacher-Participated in weekly professional development in literacy instruction & intervention

-Served as a preschool substitute/assistant for Title 1 schools in Sunset and Bayview, classroom sizes of 12-18 children-Identified & supported social, physical, & developmental needs of students as to effectively promote early academics, social, motor, and adaptive skills.-Designed developmentally appropriate curriculum addressing literacy, math, science, art, health, and behavior.-Attended weekly professional development in early childhood education-Established and maintained personal/professional relationships with parents and children alike resulting in a collaborative and safe classroom environment