Manager: Operations/Project Management
Bay Area, California
Semiconductor IndustryOperations Management● Revised company processes for engineers and staff; serving as a key player to organize the flow of operations ● Implemented new engineering reporting structure, allowing for greater insight and analyses into productivity in the USA● Established and own the process of hiring new engineers and staff, changing the roster, and creating a new process of “home-growing” engineers to diversify the workforce● Manage service in the United States: dispatching engineers, analyze local stock, perform analysis on tool downs within the territory, approve service quotes, oversee lead times of service and part delivery, schedule planning, and supply chain management● Serve as a point of contact for customer issues and customer relations● Negotiate with customers on sales and service prices● Environment: SAP, Excel (Pivot Tables, VLOOKUP), PowerPoint, and SalesforceProject Management● Built relationships with new and current customers to sell/renew service contracts ranging from $45k-$600k per contract● Served as a point of contact for customer issues and customer relations● Created sales forecasts, and execute engineering and machine performance report analyses, and communicate metrics to USA General Manager, and stakeholders● Collaborated with Sales team to execute RFQs (Request For Quote) and RFPs (Request for Proposal)● Maintained open communication between Headquarters Israel, Hong Kong Office, USA Office, and customers● Reviewed legal documents in conjunction with Camtek legal team, including: NDA’s, PO’s, standard contracts, insurance, and 401k● Facilitated bi-weekly meetings with managers, directors and stakeholders for communication on the development of new products, upgrades, and sales● Worked with vendors and customers to manufacture special development items. As well as, drive the project to completion and delivery.