• Leading company’s product vision, strategy, and execution to solve challenges in bank account validation, fraud, and risk.• Establishing product design practices and execution in the organization, from product planning to defining customer journeys and designing interactive prototypes.• Coordinating alignment between products and company objectives across data science, technology, and business leadership.• Managing relationships with external vendors to support products, ensuring seamless integrations and standardizing processes.

• Assisted small businesses with website designs, from wireframes to prototypes in Figma.• Conducted user testing in tools like Maze or Useberry, ensuring quality in designs before development. • Built websites in Webflow, visually defining the sites' HTML and CSS.

• Simplified the InterConnect web app’s user flow for a large bank, reducing task completion timeby an estimated 88%. • Managed 8 finance clients’ migrations to a new application on the Google Cloud Platform.• Designed the central service blueprint to align multiple departments on a critical billing processand identified automation opportunities.• Conducted interviews and contextual inquiries to identify UX/UI improvements.• Assisted developers with APIs while managing project with executive visibility.• Coded financial attributes and rules to automate decisions, using basic JavaScript to automatetesting.

• Led project implementations, from kickoff through implementation and support. • Owned prioritization, roadmap, and presentation of features in Program Increment (PI) quarterly planning.• Managed project timelines and forecasted team resource allocation needs. • Mentored product owners in practical application of Scrum and SAFe techniques for delivering solutions.• Continued responsibilities from Product Owner role.

• Conducted user research for BusinessConnect, a Salesforce.com app, drafting user stories.• Led backlog refinement and sprint planning, prioritizing work for implementation scrum team.• Supported sales team with proposals and statements of work, providing recommendations on solution design and writing scope of work.• Diagrammed user flows and translated to custom credit application webpages and Salesforce UI,resulting in automation of credit application process for lenders.• Translated business requirements to data models to guide developers.• Managed Salesforce.com organization as the system admin, streamlining processes for managing all of our clients’ access to our platform.

• Gathered requirements for traffic management systems used by departments of transportationacross the southeastern US.• Reviewed systems with clients to identify improvement opportunities.• Created and maintained marketing contact database, supporting outreach efforts for firstresponder training events.

• Drafted and updated user guides and test plans for traffic management systems. • Assisted operations team with writing proposals and securing donations for events.