Isaac Williams Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• Travel inbetween the company's sites locally and responding to the support needs of our internal customers.
• Work the support team alongside other members of the Windows and desktop support staff.
• Supporting the roll out of new applications, Preparing of new hardware
• Taking charge of upgrading all Desktop PCs from Wrindows XP systems to windows 7, assuring that all applications are installed on new workstation.
• Providing Telephone system support and maintenance across a vast number of hospitals.
• Basic network support

• Lead and motivate a team of staff, by motivating individuals effectively towards achievement of objectives, and delivering relevant training to team members as the business requires, including ‘on the job’ training.
• To work under pressure and have the ability to take and follow directions as and when requested.
• Ensure smooth and effective catering delivery within the unit, and to ensure an efficient and high standard of service to all clients and customers in all areas
• Maximise all sales opportunities through up selling techniques.
• Monitor presentation and appearance of staff to ensure consistently high standards are maintained.
• Ensure accurate records are kept and necessary documentation is completed and filed in accordance with Company procedure.

• Dealing with up to 40 customers per day on a face to face basis; serving food or beverages which helped to develop excellent customer service skills.
• Dealing with customer queries and complaints in a calm and professional manner which developed my verbal communication and interpersonal skills.
• Working as part of a team where I have demonstrated supporting colleagues especially during busy periods.
• Planning out my route to and from work taking into account any possible traffic delays developed my time management skills.

-Supporting over 3000 students and nearly 200 staff across 3 campuses with IT related issues such as printing and software problems-Using the Service Desk Plus (Manage Engine) ticketing system to log and resolve issues over the phone as well as email escalating when required-Working with Campus Technology Support (CTS) helpdesk team efficiently and.

Network Professional Programme

Education record

Education record